Posted in CRM, Open Source, SugarCRM on Mar 24th, 2008 No Comments »
Some more good news out of last weeks VoiceCon… Digium has made even more progress in integrating SugarCRM into its open source Asterisk-based call center and telephony tools.
Great Stuff…
I don’t think enough attention has been paid to the way open source can and will affect the call center universe. Think about it - how many […]
Posted in CRM on Mar 24th, 2008 No Comments »
There are lots of reasons to love New York City, but one of my favorites is the New York International Car Show, which I attended this weekend. I’ve been going for nearly 10 years, and in addition to the sites and sounds of big blocks and concept cars, I’ve always taken an interest in watching […]
Posted in CRM, SugarCRM on Mar 21st, 2008 No Comments »
As an analyst, I saw a lot of tools pop up in the last few years attempting to automate the process of compiling and providing analysis of customer feedback. It makes sense. After all, a CRM initiative should involve automation of sales, marketing and service, but ideally it should also be able to leverage tools […]
Posted in Uncategorized on Mar 20th, 2008 No Comments »
A friend of mine was reporting back to me from VoiceCon and was telling me about something IBM and Forterra were working on called Bable Bridge. At first, I thought she was joking - but apparently IBM is investing big into the concept. See more here.
The Babel Bridge concept (not to be confused […]
Posted in Google, Microsoft on Mar 20th, 2008 No Comments »
Google continues to extend its lead in the search market, as the results from comScore’s latest report show: Yahoo’s shares slipped from 22.2 percent to 21.6 while Microsoft’s fell to 9.6 percent from 9.8. Google’s rose to 59.2 percent.
It’s bad enough that Microsoft is looking to purchase Yahoo purely for market share (a move I […]
Posted in Application Design, Microsoft, Open Source, SaaS, salesforce.com on Mar 19th, 2008 No Comments »
There’s been a lot of recent talk within the blogosphere taking note of the emerging Web-based, platform battle emerging between Salesforce.com and Microsoft. Dan Farber talked about in his blog yesterday.
While I’ll leave the potential landmine that is Benioff and Ray Ozzie slugging it out to other bloggers, I thought Dave Rosenberg brought up a […]
Posted in Random on Mar 19th, 2008 No Comments »
My co-worker and all around expert on all things new media Ben Koo turned me on to Hulu the other day. So, far, I really like what I see, from a number of angles.
First, the design and look is pretty cool, less clunky than YouTube and it just as easily embeds itself into other media. […]
Posted in Conferences, SugarCRM on Mar 18th, 2008 No Comments »
I saw on Zach Urlocker’s blog that North Bridge Venture Partners, which has backed its share of open source startups, is issuing a survey on the future of open source. The results will be revealed at a panel at the Open Source Business Conference (OSBC), a panel on which SugarCRM’s own CEO John Roberts will […]
Posted in CRM on Mar 18th, 2008 No Comments »
While conducting some market research this morning, I came across a Gartner study that speaks to the recent news surrounding the Bear Stearns collapse and plight our economy is entering, if it hasn’t already done so.
The survey found that 44 percent of respondents expect their budget for CRM initiatives to increase this year, while […]
Posted in SugarCRM on Mar 18th, 2008 No Comments »
The social web, social customer, etc. talk is not subsiding when it comes to CRM. While I may seem a bit weary of all this talk, especially with so little substance behind it for the most part, I was glad to see some movement in the right direction today.
InsideView, which offers a freemium approach […]
