Posted in Apple, Mobile on Apr 30th, 2008 No Comments »
The iPhone has been receiving a lot of attention lately from IT departments, and a recent article in the Wall Street Journal raised some interesting points about the adoption of the iPhone within corporate America. I for one use a Blackberry, and have never been all the keen on purchasing an iPhone. When first released, [...]
Posted in Application Design, CRM, SugarCRM on Apr 30th, 2008 No Comments »
So, Sugar released some new features to Beta today. This is not as big a feature/platform release as Sugar 5.0 in December, it does extend that platform in some very cool ways. For one, the reporting is really cooking in Sugar now. Dare I say, it is best-in-class when it comes to packaged CRM apps. [...]
Posted in Application Design, CRM on Apr 29th, 2008 No Comments »
With the economic downturn the country is now facing, my blogger-in-crime raised some interesting points that got me thinking: Loyalty versus lock-in; does low price and lock-in ensure customer loyalty, or can value-based offerings truly ensure that a customer, whose IT department is looking to cut costs, stick with a CRM vendor? The question speaks [...]
Posted in CRM on Apr 29th, 2008 No Comments »
Paul Greenberg is a guy I trust, even if he likes to bust my chops every now and again. So, when he tells me things, I tend to listen. We have been having some great conversations, which will become part of a multi-part webcast series I will post on the SugarCRM site. But anyway, Paul [...]
Posted in CRM, SugarCRM on Apr 28th, 2008 2 Comments »
While finishing up some work in my hotel room in London before taking off back to the US, I watched an interesting documentary on BBC about “phone rage” and the lives of call center workers in the UK. While the usual humor of hearing recordings of frustrated and expletive-shouting customers was there, more important was [...]
Posted in Open Source, SugarCRM, Sun on Apr 25th, 2008 1 Comment »
Blogger Hank Williams has an interesting post in his excellently titled blog “Why Does Everything Suck” detailing the challenges that “free” presents to many of the Internet and software-based business models that have prevailed for the prior 30 years. William’s thesis is that there are not enough ad dollars to support free models and equates [...]
Posted in CRM, Mobile on Apr 24th, 2008 No Comments »
Matt Asay made a nice callout yesterday to an announcement that DataSync made: full BlackBerry support for Zimbra and SugarCRM. Customers of SugarCRM will now be able to leverage DataSync to look up contacts, log cases, and track accounts on a BlackBerry. The announcement is a testament to the growing momentum we’re experiencing, with more [...]
Posted in CRM, SugarCRM on Apr 23rd, 2008 No Comments »
I have spent the last two days with BT and some of their small business customers here in London. It has been a GREAT learning experience in terms of CRM in general, and how people come to SugarCRM and its value proposition. Many times in a marketing department, you’re a bit divorced from the actual [...]
Posted in CRM, Microsoft, Open Source, SaaS, salesforce.com, SugarCRM on Apr 23rd, 2008 No Comments »
Joshua Greenbaum wrote an interesting blog yesterday underscoring the brewing battle between Salesforce.com and Microsoft, which recently announced general availability of its on-demand CRM application to its North American subscribers. Greenbaum highlighted a number of interesting paying points for Dynamics CRM Online, including being able to match or beat Salesforce.com in features/functionality, beat it in [...]
Posted in CRM, SugarCRM on Apr 22nd, 2008 No Comments »
I am in London for a big announcement. SugarCRM is partnering with BT – the UK’s largest communications provider. BT will be selling SugarCRM into its base of 1.2 Million small and midsized businesses. It’s a great alliance, for a lot of reasons. First, it proves that the commercial open source model works. SugarCRM has [...]
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