Posted in CRM on Apr 21st, 2008 No Comments »
Web 2.0 will become a $4.6 billion industry by 2013, with the majority of spending being on social networking tools to fundamentally alter the way businesses interact with customers and to harness the collective power of employees, according to a new report by Forrester.
The report highlights a number of interesting takeaways, including the perplexing problem […]
Posted in CRM, Random on Apr 21st, 2008 No Comments »
Just a quick thought on CRM across the pond as I settle into my hotel here in London.
The TV doesn’t work.
Fine. This happens. So, I call the front desk and they tell me they’ll check the situation and call me back. After a while, I get a call, and the hotel staff person explains that […]
Posted in CRM, Open Source, SugarCRM on Apr 18th, 2008 No Comments »
Things are ridiculously busy here for a Friday…but in my 5 seconds of downtime I came across this great BusinessWeek article that describes the thought processes behind utilizing open source software. It’s great because it explains the way that smaller businesses get great software that usually is reserved for larger business via the OS model, […]
Posted in Uncategorized on Apr 18th, 2008 No Comments »
Seeing that it’s a Friday here in the New York tri-state area, I figured I’d take a break from all the over analysis that Martin and I conduct and relate a slightly humorous, if not sappy, example of the fallout that open source and community-driven software is having on people’s attitudes within the software industry.
I […]
Posted in CRM, Microsoft, SugarCRM on Apr 17th, 2008 No Comments »
I just got off a very long and intense call with a new reseller (I’ll have more to say soon, but for now, mum’s the word), and a lot of the discussion was about “how to identify the right SugarCRM prospect.”
Now, anyone can use SugarCRM - really. You want low cost CRM? […]
Posted in Uncategorized on Apr 17th, 2008 No Comments »
I just came across this story about the launch of “The Open Source Census,” which is a new initiative by OpenLogic to get a better sense of how many and which open source solutions are being used within the enterprise. OpenLogic has provided an automated census tool called OSS Discovery that allows users to scan […]
Posted in CRM, Uncategorized on Apr 16th, 2008 No Comments »
I keep reading a lot about how eBay is looking to clean up its act. And with a new chief, there is a lot to do. The New York Times plots out eBay’s many issues here.
One of the things that amazes me most is how eBay was one of the creators of the web […]
Posted in Uncategorized on Apr 16th, 2008 No Comments »
With all the recent news analysis I’ve been reading about the Google/Salesforce announcement, it got me thinking…the partnership obviously speaks to the importance that CRM vendors are now placing on personal productivity and CRM solutions. That, in turn, is a long-heralded attempt by vendors to overcome the always formidable task of ensuring flexibility and end-user […]
Posted in CRM on Apr 15th, 2008 No Comments »
The weird thing about CRM, is that it is usually best used in the sales processes that occur BEFORE a person becomes your customer. Lead funnels, pipeline management, etc.
And what department is at the forefront of bringing in customers?
Marketing.
Yet, most CRM tools are used only by sales agents or customer support reps. Marketers have gotten […]
Posted in CRM, Open Source, SugarCRM on Apr 14th, 2008 No Comments »
I am just now getting my blogging-head back on, Colin did a great job while i was running the CRM Acceleration event of chronicling the event (which went great, and I hope the other dozen or so we’re doing this year go just as well and have such great customer and non-customer participation)….
I saw this […]
