Posted in Application Design, CRM, SaaS, SugarCRM on May 21st, 2008 No Comments »
So, we are now public with Sugar Data Center Edition or DCE. I’m really stoked on how this will affect our channel strategy, and help some of our big enterprise customers.
What is DCE you ask? Good question.
DCE is essentially a packaged version of the next generation SaaS platform we built internally…so it is essentially […]
Posted in CRM on May 20th, 2008 No Comments »
The FTC is cracking down on telemarketers in a big way. The Federal Trade Commission unfurled Tuesday results of an enormous telemarketing fraud sweep, stating it had filed more than 180 cases that represent thousands of alleged victims and millions of dollars in losses. The agency said the sweep, named “Operation Tele-Phoney,” was the largest […]
Posted in Application Design, CRM, SaaS, SugarCRM on May 20th, 2008 No Comments »
I’ve been handling analyst and press pre-briefs this week for a new announcement we are making tomorrow. It is VERY cool stuff…really. It’s awesome…but I can’t talk about it…yet.
What we will be announcing takes SugarCRM into a new area, so to speak. And I think we are the first software vendor of our kind to […]
Posted in CRM, Random on May 19th, 2008 No Comments »
My team here at SugarCRM is responsible for putting together our semi-annual sales training events. They’re actually pretty cool, and more important, the sales teams actually get into the training.
And it made me think - really, anyone can benefit from learning how to sell their company’s product or service. Think about it, how many times […]
Posted in CRM on May 19th, 2008 No Comments »
I just came across a great example of a company that’s bucking the call center outsourcing trend. Comcast, in response to burgeoning demand from the Arab-American community, is opening its first bilingual service center today to serve its Arabic speaking customers. You can check it out here.
The facility, which is located in Dearborn, Michigan, will […]
Posted in Random on May 16th, 2008 No Comments »
After such a crazy week with the CRM Acceleration events, I am playing catch up on so much stuff here at Sugar HQ that I need a break for a second to blab about some cool things I’ve come across in my usual scanning of the blogosphere…
Nicholas Carr noted that the economy in Zimbabwe is […]
Posted in CRM on May 16th, 2008 No Comments »
Phil Wainewright spoke to the impact that Web 2.0 will have on advertising in his blog today. More specifically, he talked about why advertising is going to be sidelined by intention-focused selling on the Web and how software vendors betting their financial futures on earning revenue from advertising could be making a “fatal strategic error.”
I […]
Posted in Open Source on May 15th, 2008 No Comments »
I came across this interesting take on open source’s acceptance in mainstream culture. Wikipedia, the Internet Encyclopedia once shunned by academic minds and institutions alike for its unreliable and inconsistent data and writing, is now being utilized by professors as a teaching tool. You can read about it here.
In particular, one paragraph caught my attention:
“To […]
Posted in CRM, Conferences, SugarCRM on May 15th, 2008 No Comments »
Phew…the past two days were exhausting, lightning-paced, but also an amazing time for Team Sugar in that we had some grat face time with our customers and some very interesting prospects.
In the commercial open source model, we are fortunate enough to have a very transparent product which allows us to acquire customers quickly and in […]
Posted in Open Source, SaaS on May 13th, 2008 No Comments »
Phil Wainewright posed an interesting question in his blog yesterday. Citing a fresh round of funding for a number of SaaS providers that have recently cashed in, he asks if it’s still possible to secure VC funding for SaaS startups given the downturn the economy has taken in recent months?
I’d say absolutely. In many retrospects, […]
