Posted in Application Design, CRM, SugarCRM on May 12th, 2008 No Comments »
Just about to hop a plane to Los Angeles area for two CRM Acceleration events…it will be good to get two chances to meet with prospects and learn more about how people come to know SugarCRM and what they expect. One thing I have seen, which I like to see, is that more and more [...]
Posted in Open Source on May 9th, 2008 No Comments »
I finally got to meet Matthew Aslett of my old firm the 451 Group two months ago during our Bay cruise at OSBC. Matt is a very, very sharp guy, so I was not surprised to see in his recent blog post how he took some obvious anti-open source FUD and slapped a bit of [...]
Posted in CRM, Microsoft on May 9th, 2008 No Comments »
So it seems Microsoft is considering a purchase of Facebook. Coming off its recently-abandoned Yahoo purchase, I’m skeptical if such an acquisition would give Microsoft the sufficient boost to its online efforts to make the deal worthwhile. But one reason why I find the merger intriguing is because the purchase would be more than just [...]
Posted in Random on May 8th, 2008 No Comments »
I would like to call this smart customer relationship building, but it may reek too much of desperation to be a thing of genius. Chrysler is offering new car buyers the choice of the usual “cash-back” at signing, or – get this – cheap gas for the next three years. On the one hand, Chrysler [...]
Posted in Open Source on May 7th, 2008 No Comments »
Dana Blankenhorn had an interesting take in her blog today in what she terms Sun Microsystem’s “continuing open source problem.” I think given a little time, Schwartz and company will iron out any wrinkles that company may or may not have in its open source strategy. But one comment in particular I thought spoke to [...]
Posted in Uncategorized on May 7th, 2008 No Comments »
I spent most of my day giving press briefings and analyst calls on Sugar’s latest release currently in beta – 5.1. I have to say, based on the responses I’m seeing, that there’s a couple REALLY interesting parts to 5.1 that should not be overlooked. Apart from a great story around the reporting enhancements, the [...]
Posted in CRM, SaaS, SugarCRM on May 6th, 2008 No Comments »
I just spoke with a European customer of SugarCRM today about their deployment of Sugar Professional. The customer, a European telecommunications provider, spoke heavily about the importance that data, and data migration between applications and an underlining infrastructure, plays in any CRM initiative. The company, which used an ad hoc collection of systems for its [...]
Posted in CRM, SaaS, SugarCRM on May 6th, 2008 No Comments »
I just read an interesting article on SaaS CRM over at destinationCRM.com. The article notes that while SaaS an have a lot of benefits to a company – low risk, fast deployment, little IT overhead needed, etc., there are some downsides. One of the major downsides the author claims is the “lost opportunity” value of [...]
Posted in Uncategorized on May 5th, 2008 No Comments »
If there’s ever an industry bedeviled by the inability to standardize for the betterment of the customer, it’s the telecom sector, and today’s news speaks to that. As first reported by the Wall Street Journal, Deutsche Telekom AG, the provider of T-Mobile USA, is considering a possible purchase of Sprint Nextel. Such a purchase would [...]
Posted in CRM, Random on May 5th, 2008 No Comments »
For a Philadelphia sports fan like myself, it has been a good week. The Flyers are rolling, defeating the first seeded Canadiens in five dominating games where the old Broad Street Bullies are back. And my Phillies are playing well, even without league MVP Jimmy Rollins and a slumping Ryan Howard (but when you have [...]
Follow us on Twitter