Posted in Application Design, CRM on Jun 20th, 2008 No Comments »
I’ve said before, we at SugarCRM are taking a very serious look at everything web 2.0 (or whatever buzzword you like best) and examining ways in which injecting these features into our product line will make sense to the user. But, I cannot stress enough, we will never just add “social media” or whatever it’s [...]
Posted in Open Source on Jun 19th, 2008 No Comments »
The past year has been amazing for me – I made the move to the west coast, changed careers, and have had some of the most fun of my life being part of the team here at Sugar. This week also marks, thanks to Black Duck Software reminding me, that the GPL v3 is now [...]
Posted in CRM on Jun 19th, 2008 No Comments »
In today’s day and age, airline stories are simply too good to pass up, and my return flight from our SugarCRM Acceleration Boston event yesterday was a perfect example of that. I arrived early at Logan International on Tuesday for my 6:30 PM flight. Upon arriving I instantly saw the flight was already pushed back [...]
Posted in Conferences, CRM, Open Source, SugarCRM on Jun 17th, 2008 No Comments »
At our CRM Acceleration event in Boston today, Denis Pombriant, founder of Beagle Research Group and a long-time CRM analyst whose opinions and data I’ve leveraged in years past, kicked things off with a great keynote presentation about the evolution that businesses have taken and the resulting fallout on customer experiences. Speaking to Darwin and [...]
Posted in Application Design, CRM, SaaS, salesforce.com on Jun 16th, 2008 No Comments »
I’m in Boston for our CRM Acceleration event…and it’s good to be back on the east coast. Of course, the one time my Phillies play the Red Sox in inter-league play WHILE I’m here – it’s in Philadelphia…sigh… But looking over the blogosphere in my hotel room I came across an interesting blog post. It [...]
Posted in CRM, Mobile on Jun 13th, 2008 No Comments »
I just read an interesting fact that – Palm expects to sell 2 million units of its Centro smart phone device in 2008. That is nothing to sneeze at. And many people thought that the Palm would be dead in the water when a number of things happened: The Blackberry made Palm Pilots look like [...]
Posted in CRM on Jun 12th, 2008 No Comments »
I came across a study recently released by AMI Partners that suggests business intelligence (BI) tools have a higher adoption rate among small businesses than their medium-sized counterparts. The study raised some interesting points, namely that BI is being adopted among small businesses at a faster rate then their medium-sized counterparts, and that the software [...]
Posted in Open Source, Random on Jun 11th, 2008 No Comments »
The other day I made a post about how Apple (and consumer technology for the most part) are great at selling the notion of rip and replace as a positive thing. Now, it seems that people are starting to see that Apple is not only good at getting people to dump their iPod for the [...]
Posted in Microsoft, Open Source on Jun 11th, 2008 No Comments »
Yesterday, the EU called for more governments to favor open source over proprietary technology. European Competition Commissioner Neelie Kroes, the EU’s top antitrust official, had this to say: “No citizen or company should be forced or encouraged to choose a closed technology over an open one, through a government having made that choice first.” To [...]
Posted in CRM, Open Source, Random on Jun 9th, 2008 No Comments »
Only Apple can make people who paid upwards of $600 for their first iPhone stoked about shelling out another $200 for the 3G iPhone. In this economy, you have to marvel in Apple’s ability to make people consume. But it does make me think about product marketing and the upgrade mentality. In the consumer world, [...]
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