Comments on: Continuing the Open Telephony/CRM Revolution… http://www.crmoutsiders.com/2008/07/30/continuing-the-open-telephonycrm-revolution/?utm_source=rss&utm_medium=rss&utm_campaign=continuing-the-open-telephonycrm-revolution Former analyst and journalist discuss CRM from the vendor-side Thu, 09 Feb 2012 18:49:59 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: Hussain Nasir http://www.crmoutsiders.com/2008/07/30/continuing-the-open-telephonycrm-revolution/comment-page-1/#comment-287 Hussain Nasir Tue, 05 Aug 2008 06:17:13 +0000 http://www.crmoutsiders.com/?p=365#comment-287 I surely am equally amazed by the simplicity and ease that open source has brought to the adoption, customization and implementation of highly productive software solutions, which would not be consider as anything less than 'very expensive' till a few years prior, let alone CRM solutions. As we know, the sub-continent has been taking several slices of the call-centre cake; via en-route out-sourcing. This has mainly been due to, as mentioned by Mr.Schneider, the cost differential. Now, unfortunately, to burst the bubble, several call centers on the other side of the pacific have recognized the cost and performance efficiency of SugarCRM and VOIP integration. We at RolusTech, as CRM implementers and VOIP Telephone Exchange service providers, have been approached by the top management of some of the major call centers in our part of the world for the customization, integration and implementation of SugarCRM plus VOIP telephony for their call centre. Thus, further feeding my amusement and appreciation of the advancements in ‘comfortable’ software; where comfortable would be synonymous with open source. I surely am equally amazed by the simplicity and ease that open source has brought to the adoption, customization and implementation of highly productive software solutions, which would not be consider as anything less than ‘very expensive’ till a few years prior, let alone CRM solutions.

As we know, the sub-continent has been taking several slices of the call-centre cake; via en-route out-sourcing. This has mainly been due to, as mentioned by Mr.Schneider, the cost differential.

Now, unfortunately, to burst the bubble, several call centers on the other side of the pacific have recognized the cost and performance efficiency of SugarCRM and VOIP integration.

We at RolusTech, as CRM implementers and VOIP Telephone Exchange service providers, have been approached by the top management of some of the major call centers in our part of the world for the customization, integration and implementation of SugarCRM plus VOIP telephony for their call centre.

Thus, further feeding my amusement and appreciation of the advancements in ‘comfortable’ software; where comfortable would be synonymous with open source.

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