Colin brought up some interesting points about vendor lock-in and the recent price increase by Oracle and SAP, etc. There will definitely be a lot of CIO’s forced to re-think their 2009 budgets and strategies… But what I will be more interested in seeing is how this affects the older SaaS providers like Salesforce.com, who [...]
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Posted in CRM, SugarCRM on Jul 21st, 2008 No Comments »
I just got back to business after a relaxing weekend following a whirlwind week that included an intensive SugarCRM sales training that I helped put together. While some people may thing “Ugh – yet another boring sales training seminar,” these are quite different – at last I’d like to think so. They are more interactive, [...]
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After a one-week hiatus during which Martin and I where attending SugarCRM’s biannual Sales Bootcamp, I’m happy to say we’re back to blogging. I’ll start with a Wall Street Journal article from last week that our VP of marketing pointed out and that highlighted a number of marketplace conditions we’re seeing here at SugarCRM, and [...]
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I’m knee deep in prep for our big semi-annual sales training, but I came across an interesting blog post that warrants discussion. It is a CTO saying that he feels most CRM tools have TOO MUCH funtionality as it is…making the now almost cliche’d analogy that hardly anyone uses MS Word’s features in total, and [...]
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Posted in Apple, CRM, Mobile, SugarCRM on Jul 11th, 2008 No Comments »
I have been doing a lot of briefings with partners and media around SugarCRM’s upcoming release as it regards our updated wireless capabilities. And the resounding response has been something to the tune of – “Wait…so it just works automatically from my mobile device?!?!?!” It’s as if people are all too accustomed to complexity, lengthy [...]
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Posted in CRM on Jul 11th, 2008 No Comments »
I just read that U.S. Airways will be removing the in-flight entertainment systems on domestic flights, stating that the removal of the 500-pound systems will save weight and thus fuel, resulting in $10 million annually. I understand what the airline industry is going through (my uncle is a pilot for Continental). In an industry that’s [...]
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Posted in CRM on Jul 10th, 2008 2 Comments »
Ala Martin’s blog below, I found this article, “The Future State of the CRM Market,” courtesy of pcworld.com. It outlines how CRM vendors could confront rough times in the face of harsh economic conditions. It’s loaded with an abundance of interesting points (based mostly on a recent AMR Research report and resulting interview), and among [...]
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We all know that gas prices suck…and we know energy costs are going to affect everyone in foreseen and some unforeseen ways. But I have been thinking a lot about open source, SaaS providers, and the older sales models of many proprietary software vendors. A lot of these companies are still depending on the older [...]
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I just completed work on a small bylined article that I’ve written for a European publication about SugarCRM and how our product offerings are well suited for the small- and medium-sized business (SMB) market. Whenever I read about CRM for SMBs two paying points usually jump forward: price and Microsoft integration, both of which are [...]
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I have had my head in the Sugar Wireless 2.0 upgrades for the past week or so, doing some demos and other work around the enhanced capabilities. So, when I saw this primer for Mobile CRM at My Customer.com I was glad to see that people are getting it more and more when it comes [...]
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