Posted in CRM, SugarCRM on Aug 11th, 2008 No Comments »
In the latest issue of CRM magazine, a former colleague of mine, Marshall Lager, wrote a compelling piece on the all-around importance that user interfaces play within the CRM industry. The article highlights current trends and software developments influencing UIs. All in all, the article is a great callout to an old-school issue that, despite [...]
Posted in CRM, SugarCRM on Aug 11th, 2008 No Comments »
I just read a good write-up on measuring call center success, and it makes a lot of sense. But, what about those smaller firms looking to increase customer satisfaction (or at least measure it) and do not have a call center in place? That is where a strong SMB-oriented CRM suite can be really fruitful. [...]
Posted in Conferences, SugarCRM on Aug 7th, 2008 No Comments »
Wow, how this conference has changed… It is a busy time for us here at LinuxWorld – a good amount of traffic and a strong interest in SugarCRM from all types of attendees. I like that there are more buyers here than I expected to see – maybe there is something to the “open source [...]
Posted in Application Design, Open Source, SaaS on Aug 5th, 2008 No Comments »
I came across a great blog today by David Young, the CEO of cloud computing vendor Joyent. He lists a number of interesting points within the blog, but in a nutshell, speaks to the importance that cloud computing should be open and transparent; they shouldn’t be proprietary. “Developers should be able to interact with the [...]
Posted in salesforce.com on Aug 5th, 2008 No Comments »
I’ve been thinking about this Salesforce.com/AOL thing a bit more, and have a lot of thoughts…I won’t pile them up here….rather I’ll try to spread them out to give a good amount of thought and explanation to each. But as I said in the past, the first thing to recognize is that while there are [...]
Posted in CRM, Open Source, SaaS on Aug 4th, 2008 No Comments »
Gartner has found that 90 percent of e-commerce sites will leverage SaaS in some capacity by 2013, such as sales capabilities or product feedback. In short, the same fallout that SaaS has had on the CRM market over the past decade, Gartner says it will have on ecommerce applications. But as the study notes, rarely [...]
Posted in CRM, SaaS, SugarCRM on Aug 4th, 2008 1 Comment »
Ok, this is an all out, bold faced plug for how great SugarCRM is as a CRM application…I was looking at the Linux forums and saw a post from someone looking for a new CRM system…They had 4 main requirements for the system: 1. Must allow import from Goldmine (I believe XML) 2. Must allow [...]
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