Posted in CRM on Nov 25th, 2008 No Comments »
Along the same lines of Martin’s comments about Twitter, Web 2.0 and how these technologies are limited only by the user’s imaginations, I came across a report released today by Forester analyst William Band.
The title, CRM 2.0: Fantasy or Reality? How Trail-Blazing Companies Are Implementing Social Customer Strategies, truly speaks volumes, because for many businesses, […]
Posted in CRM, Random, SugarCRM on Nov 25th, 2008 No Comments »
I am getting the hang of making podcast, and its actually pretty fun…
Check out the second installment of the CRM Outsiders Take of the Week (or TOTW for short)…
I’m off to the east coast to commisserate with family over what will probably be another embarrasing nationally televised Eagles loss to what used to be a […]
Posted in CRM, SugarCRM, social media, web 2.0 on Nov 25th, 2008 No Comments »
I have to admit I am still trying to find the appeal of the generic use of Twitter (my tweet name - if that’s what they call it - is still mschneider718 by the way). I like how easy it is to blog a sentence or two and send it out to the world…but unless […]
Posted in CRM, SugarCRM on Nov 24th, 2008 No Comments »
One of the slogan’s around the SugarCRM partnership with BT Business is “Do What You Do Best.” The idea is that with web-based applications and other bundled services from BT, small businesses don’t have to think about their IT and other operations - instead they can focus on competitive differentiation.
In a talk to go over […]
Posted in Random on Nov 24th, 2008 1 Comment »
I had the opportunity this weekend to head over to Verizon and watch my buddy upgrade from his current Blackberry World Edition to the new Storm. Between demoing the floor model and getting my hands on his, I was utterly blown away with the Storm’s speed, flexibility, and ease of use.
Verizon has managed to combine […]
Posted in Outsiders One Liner, SaaS, cloud computing on Nov 21st, 2008 No Comments »
With all the blogrolls, RSS feeds and the simply overwhelming amount of good information out there - it is impossible to blog about every piece of news we find blogworthy…after all, we do have jobs to do.
So we thought up this concept of the “One Liner” - a short piece that pays tribute to what […]
Posted in Google, SugarCRM, web 2.0 on Nov 20th, 2008 1 Comment »
Just noticed that Google has added Themes to Gmail - allowing users to choose color schemes for their email interface apart from the usual standard setup.
When SugarCRM first brought the idea of themes into its product a couple years ago, I thought (as an analyst at the time) “Who cares?”
I was an idiot.
Themes allow users […]
Posted in CRM, SaaS on Nov 20th, 2008 3 Comments »
I came across this Gartner report, which among other topics, details the increasingly rapid expansion of SaaS customer service and support applications. By 2012, 30 percent of these systems will be purchased through the SaaS deployment model.
But what I found interesting was the fact that clients were experiencing project savings of 25 to 40 percent […]
Posted in Conferences, SugarCRM on Nov 20th, 2008 No Comments »
So, we have officially announced our SugarCon dates - Feb. 2-4, 2009 - at the Palace Hotel in San Francisco.
I am currently hard at work with the team putting together the agenda, speakers, and deciding on some very cool events for the downtime during the event.
Stay tuned for more info on keynotes etc. This is […]
Posted in Random on Nov 20th, 2008 No Comments »
If what I’m reading in this article is correct, Dan Lyons - the prolific blogger who rose to blogger superstar status with his hilarious “Fake Steve Jobs” blog will no longer be blogging in his current incarnation “Real Dan.”
Apparently, there was a bit of a flare-up on his blog over some issues surrounding the changing […]
