Posted in cloud computing, CRM, SaaS, SugarCRM on Nov 19th, 2008 No Comments »
The traditional CRM model has always looked somewhat like this: Sell direct, with a supplemental partner ecosystem also reselling or acting as VARs for the core CRM offering. But the SaaS concept has changed this model a little bit. Many of the initial SaaS leaders failed to create a channel for various reasons. The multi-tenant [...]
Posted in cloud computing, Open Source on Nov 19th, 2008 No Comments »
In an otherwise quiet news day, I did take note of Yahoo’s announcement to open source Yahoo BrowserPlus, thus allowing developers to extend the platform and ensure BrowserPlus stays current on popular operating systems and browsers. While obviously a competitor (and perhaps a reaction) to Google Gears, the announcement bodes well for the continuing trend [...]
Posted in CRM, SugarCRM on Nov 18th, 2008 No Comments »
Ok, well, maybe the football metaphor isn’t the best idea, since my Eagles are in bad shape right now. But I am pretty stoked now that we are adding another channel of communication to the CRM Outsiders family of opinion-oriented programming. (I want to see that as a genre on my Tivo list.) Starting this [...]
Posted in Microsoft, Random on Nov 18th, 2008 No Comments »
Just saw that Jeffry Yang will step-down as CEO of Yahoo – after what some observers see as two major failures as leader of the internet search pioneer. The general notion is that the departure means that a more operations-based chief will take charge, and help streamline Yahoo’s lines of business. But I also think [...]
Posted in Application Design, CRM, Google, SugarCRM, web 2.0 on Nov 18th, 2008 No Comments »
I remember a job I had as a journalist – right out of grad school. The publishers/owners of the magazine I was editing were “old school” guys. I mean, they didn’t have a web site until 2002 – seriously. So, when I asked them early on in my tenure how to reach them via IM [...]
Posted in CRM on Nov 18th, 2008 No Comments »
Partly because we just launched our own new Web site, including a German version, I took some interest in yesterday’s announcement of Home Depot’s launch of a Spanish-language version of their Web site, which the company hopes will enable them to tap the nation’s burgeoning Hispanic population. Given the Internet, consumer-driven world we live in [...]
Posted in CRM, SugarCRM on Nov 17th, 2008 No Comments »
A few months ago the SugarCRM marketing team worked with author Karen Fredericks as she was working on a “…for Dummies” book on SugarCRM. Well, the book is complete and on sale now. Check it our here. The book covers a lot of ground for anyone interested in Sugar. And while it totes the “Dummies” [...]
Posted in salesforce.com, SAP, Siebel/PeopleSoft/JD Edwards/Oracle on Nov 14th, 2008 No Comments »
I’ve been reading a lot about SAP’s recent hiring of John Wookey, the former Oracle executive that’s now in charge of SAP’s on-demand architecture. My reason for blogging on the topic is partially personnel, as I’ve met John Wookey on a number of occasions while attending Oracle events as an editor at CRM magazine. He’s [...]
Posted in CRM, Microsoft, SaaS, SugarCRM on Nov 14th, 2008 No Comments »
So I was reading Larry Dignan’s blog today about Microsoft offering zero percent financing for its CRM and ERP systems and at first thought to myself – “ha ha, what a cute marketing ploy, I get it.” But upon looking further, it appears this isn’t being done with tongue planted firmly in cheek at all. [...]
Posted in CRM, social media, SugarCRM, web 2.0 on Nov 13th, 2008 No Comments »
I wanted to follow up on Colin’s post, for two reasons. One, this is a topic near and dear to me. And secondly, my Bloglines reader is not working so I haven’t been able to scan the blogosphere effectively enough to think of anything else to write about. Just kidding…maybe. In 2005 I co-authored a [...]
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