Posted in CRM on Nov 13th, 2008 No Comments »
I came across this New York Times’ article outlining Google’s new search tool that actually tracks the spread of the flu virus throughout the U.S. It takes flu search queries, ties them to regions based on the searchee’s location, and then packages the results into charts and tables based on regional data and the number [...]
Posted in cloud computing, CRM, SaaS, salesforce.com, SugarCRM on Nov 12th, 2008 No Comments »
I am sure I am not the only person who noticed that a certain SaaS CRM provider has changed its tagline to “the enterprise cloud computing company” – whatever that means. But it does make me think – what are actual IT buyers thinking when it comes to the cloud: does it mean the same [...]
Posted in Mobile, web 2.0 on Nov 12th, 2008 No Comments »
In the last year I’ve taken note of emerging technologies that are driving the concept of Internet-based selling, and that spell the demise of the large, enterprise-size sales forces. Current economic conditions will only hasten this process, as businesses look to cut travel expenses and work budget-cutting processes and technologies into the way they interact [...]
Posted in Microsoft, Siebel/PeopleSoft/JD Edwards/Oracle, Uncategorized on Nov 11th, 2008 No Comments »
I’m not an economist…in fact, the events of the past few months have taught me that I basically know very little about how the world economy actually works. All the classes I took in school about economics and market theory were way too logical to prepare me for the kind of shocking discoveries I’d make [...]
Posted in CRM, Open Source on Nov 11th, 2008 1 Comment »
A new IDC report released today points to the accelerated growth that open source applications are experiencing in Asia among SMBs. The report underlines some of the obvious advantages to open source, such as vendor lock-in, access to the source code, and availability to the developer community. But the comment that really caught my attention, [...]
Posted in CRM on Nov 10th, 2008 No Comments »
I’ve read, as I’m sure most of you already have, that Circuit City is filing for Chapter 11 amid the pounding it’s recently taken from suppliers and the economic depression. Whether they weather the storm remains to be seen, but Circuit City has always held a special place in my heart because they’re a company [...]
Posted in Random on Nov 10th, 2008 No Comments »
I am not an iPhone guy. In fact, I rarely listen to my iPod – as I ride a motorcycle everywhere and value my life over some good tunes while riding. But that said, I am a technophile and just as there are Mac and PC heads – I am a Blackberry head. My friends [...]
Posted in Application Design, social media, SugarCRM, web 2.0 on Nov 7th, 2008 No Comments »
After I put together my last post yesterday on my take on where social CRM investments should lie, I had a great talk with Tim Hickernell, and analyst with Info-Tech research who has long been covering collaborative CRM and related topics. We started talking about the Facebook/LinkedIn dilemma and Tim brought up a good point, [...]
Posted in Uncategorized on Nov 6th, 2008 No Comments »
I came across a great blog today by David Young, the CEO of cloud computing vendor Joyent. Fresh off the coattails of some of the comments made by SugarCRM’s John Roberts during our San Francisco Acceleration event on Tuesday, including the importance that open source will play in the cloud computing space. Young lists a [...]
Posted in CRM, salesforce.com, SAP, social media, SugarCRM on Nov 6th, 2008 3 Comments »
As we know, there has been a lot of news coming out of CRM vendor’s marketing machines these days around social CRM. Oracle made a lot of noise during its OpenWorld event a few weeks ago. And now both SAP and Salesforce.com are re-upping their social CRM antes. SAP made some financial moves to aid [...]
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