http://www.crmoutsiders.com/2008/12/18/continental-a-lesson-in-cem/?utm_source=rss&utm_medium=rss&utm_campaign=continental-a-lesson-in-cem Former analyst and journalist discuss CRM from the vendor-side Thu, 09 Feb 2012 18:49:59 +0000 hourly 1 http://wordpress.org/?v=3.1.3 http://www.crmoutsiders.com/2008/12/18/continental-a-lesson-in-cem/comment-page-1/#comment-660 Susie W. Mon, 22 Dec 2008 18:17:20 +0000 http://www.crmoutsiders.com/?p=546#comment-660 Don't get too mushy on Continental just yet... according to an airline industry friend, because of the length of the delay, Continental was obligated to provide compensation to you (the "Passenger Bill of Rights" that was passed a few years ago ensures that). Furthermore, they were obligated to notify you of the compensation, which they apparently didn't do. Don’t get too mushy on Continental just yet… according to an airline industry friend, because of the length of the delay, Continental was obligated to provide compensation to you (the “Passenger Bill of Rights” that was passed a few years ago ensures that). Furthermore, they were obligated to notify you of the compensation, which they apparently didn’t do.

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