Posted in social media, SugarCRM on Dec 10th, 2008 No Comments »
The latest rendition of the Outsiders take of the week – a new weekly Sugar Snippet podcast, is up an available right HERE. Check it out…meanwhile I’m going to be goofing off with all the cool new cloud services features in Sugar to see just how many “relevant” YouTube videos I can embed in my [...]
Posted in Application Design, cloud computing, CRM, social media, SugarCRM, web 2.0 on Dec 9th, 2008 No Comments »
I promised I’d add some potential best practices uses for the new Sugar features this week – and I will not disappoint. In a couple analyst calls this morning, I was asked basically this question about how the Cloud Connectors and Sugar Portal dashlets could be used to extend the value of CRM into new [...]
Posted in SAP, Siebel/PeopleSoft/JD Edwards/Oracle on Dec 9th, 2008 No Comments »
I read today that SAP might be reversing its decision in June to hike maintenance prices, or at least for customers in certain market segments and geographies. Whether the former or latter takes place, decisions such as these never cease to amaze me. Price commoditization has been a game being played out in the IT [...]
Posted in CRM on Dec 8th, 2008 No Comments »
At a time when so many consumers are focused on shopping for the holidays, it amazes me that more retailers aren’t offering services similar those being offered by Walmart. This weekend I was coordinating with my mother on locating a Christmas gift for my always-difficult-to-shop-for 13-year old niece. Having failed miserably, I went online to [...]
Posted in Application Design, cloud computing, CRM, SugarCRM on Dec 8th, 2008 No Comments »
I am not going to go through all the cool new stuff on Sugar’s new release coming out, but will give a brief description: It is pretty frickin’ cool! The Cloud Connectors, Sugar Feeds (think Twitter for CRM without all the hassle of following and setting up groups etc.) and the Portal Dashlets give Sugar [...]
Posted in CRM on Dec 5th, 2008 No Comments »
McKinsey and Company has been pushing out a lot of good research lately, which is the reason I find myself blogging about them yet again. This latest article in the McKinsey Quarterly speaks to one hot-button topic that’s bedeviled the CRM industry for decades: the economy and marketing. Marketing during an economic downturn has always [...]
Posted in Application Design, cloud computing, CRM, Open Source, social media, SugarCRM, web 2.0 on Dec 5th, 2008 No Comments »
I am doing a lot of analyst and press briefings for our next release (which is awesome BTW) and I always get the question: How much of this is out-of-the-box functionality? And I answer in kind. Fine. But on a call with the always illuminating Denis Pombriant of Beagle Research (seriously, I never leave a [...]
Posted in Application Design, Open Source, SaaS, Uncategorized on Dec 4th, 2008 No Comments »
A former colleague of mine forwarded me a report by McKinsey & Company outlining some of the emerging trends taking place within the SaaS market. The report is loaded with information, including an estimate that the SaaS market will grow to more than $35 billion in the next five years. But in particular, the report [...]
Posted in CRM, Open Source, web 2.0 on Dec 4th, 2008 1 Comment »
Here at SugarCRM we have been fortunate enough to have built up a sizable and strong performing sales organization based on the simple concept of not spending a lot of money. In the early days, SugarCRM was a cool new PHP-based solution, and a phone number on a web site. In a sense, that model [...]
Posted in Random on Dec 3rd, 2008 No Comments »
Looking over my blog roll, a lot of my marketing-related feeds are reviewing the results and relative success of the retail holidays we just saw. Black Friday and our new little retail pseudo-holiday – Cyber Monday. What? Black Friday is an established concept – a tradition if you will, and one I’ve avoided for all [...]
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