Posted in Conferences, Random, SugarCRM on Jan 26th, 2009 No Comments »
I am in the final weeks of preparation for SugarCon, and there is a bazillion things to do. I am super psyched about the event, but I realize I will not be anywhere near the prolific blogger (blogrific?) I’d like to be leading up to and during the event. But I did gloss over my [...]
Posted in CRM on Jan 26th, 2009 No Comments »
It seems this weekend I was bombarded with customer feedback surveys, both at a retailer, online, and over the phone by the dealership I get my car serviced at. I’ll spare the details, but in nearly all the cases the business conducting the survey seemed to be asking for the wrong information at the wrong [...]
Posted in CRM on Jan 23rd, 2009 2 Comments »
I stopped at Starbucks yesterday morning en route to the office, and since the drive-thru was more crowded than the inside of the store (which alone made me think about blogging about how the “convenient” mode of commerce sometimes becomes the least so) I parked and went inside. While waiting for my coffee I noticed [...]
Posted in CRM, Open Source on Jan 22nd, 2009 No Comments »
Speaking of telephony, I came across this article on Linux Today.com about open source telephony penetration, and its resulting fallout on legacy and proprietary-based vendors operating in the same technology sector. Articles such as these speak volumes, especially when I hear of call centers being referred to as “cash cows” throughout the industry. A typical [...]
Posted in Random, SugarCRM on Jan 22nd, 2009 No Comments »
The SugarCRM culture is a lot like a bike racing team – you need speed, power and agility to win – but you also need to be able to rely on each other to get ahead. So, SugarCRM is the sponsor of the Los Gatos Bicycle Racing Club – who was just named Club of [...]
Posted in Conferences, CRM, SugarCRM on Jan 22nd, 2009 1 Comment »
Just saw that CTI Group has announced a call recording integration with Sugar…very cool. This adds to the existing great telephony integrations and meeting/recording tools – like the WebEx and DimDim connectors. Speaking of telephony, I highly recommened to anyone attending SugarCon that is looking to implement (or even if you have already done so) [...]
Posted in Conferences, SugarCRM on Jan 21st, 2009 1 Comment »
I am knee deep in the middle of preparations for the upcoming SugarCon event – less than two short weeks away. I am giving a few presentations, MCing the event, moderating panels…oh, and helping set up some internal and external technical and sales trainings for the latter part of the week. In short, so much [...]
Posted in CRM, social media on Jan 20th, 2009 3 Comments »
Just read an interesting take on the next generation of social networking and online communities at 1:1 Media’s site. The blog post talked about how 3D avatars and online networks will result in consumers buying and selling online. And to an extent, we’ve seen a lot of that with sites like Second Life already. But [...]
Posted in Random on Jan 20th, 2009 2 Comments »
On the day our 44th president gets sworn in, I couldn’t help but take note of the never-ending list of those entrepreneurs that are looking to make a sweet penny. I even came across one blog from a former colleague of mine at CRM magazine, detailing an Obama-based promotion for LASIK eye surgery…does it get [...]
Posted in CRM, SugarCRM, Take of the Week on Jan 20th, 2009 No Comments »
The latest CRM Outsiders take of the week podcast is now available here. This installment covers “Selling the Experience” in a down economy… Check it out when you have a chance…
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