Comments on: Mobile CRM and SugarCRM – No Decision Needed http://www.crmoutsiders.com/2009/02/10/mobile-crm-and-sugarcrm-no-decision-needed/?utm_source=rss&utm_medium=rss&utm_campaign=mobile-crm-and-sugarcrm-no-decision-needed Former analyst and journalist discuss CRM from the vendor-side Thu, 09 Feb 2012 18:49:59 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: wazir http://www.crmoutsiders.com/2009/02/10/mobile-crm-and-sugarcrm-no-decision-needed/comment-page-1/#comment-1545 wazir Thu, 25 Jun 2009 07:16:18 +0000 http://www.crmoutsiders.com/?p=612#comment-1545 Interesting points.. Interesting points..

]]> By: Martin Schneider http://www.crmoutsiders.com/2009/02/10/mobile-crm-and-sugarcrm-no-decision-needed/comment-page-1/#comment-958 Martin Schneider Mon, 23 Feb 2009 16:49:50 +0000 http://www.crmoutsiders.com/?p=612#comment-958 Mark, All good points - I think as a whole, there is no where to go but up when it comes to mobile CRM, and we're making progress every day. The future, given the components you mention above, is bright. Soon, you will be able to build a completely new application from scratch using Module Builder, then deploy it anywhere - in your CRM system, on your Blackberry or iPhone, or even redistribute that code via SugarForge or sell it at Sugar Exchange. These new open platforms, and easy extension into the mobile realm (for the reasons you listed above) are going to make the next couple of years exciting from a mobile application perspective. The users will benefit, but so will IT managers given that so many layers of complexity have been stripped out of the equation. -MS Mark,

All good points – I think as a whole, there is no where to go but up when it comes to mobile CRM, and we’re making progress every day.

The future, given the components you mention above, is bright. Soon, you will be able to build a completely new application from scratch using Module Builder, then deploy it anywhere – in your CRM system, on your Blackberry or iPhone, or even redistribute that code via SugarForge or sell it at Sugar Exchange.

These new open platforms, and easy extension into the mobile realm (for the reasons you listed above) are going to make the next couple of years exciting from a mobile application perspective. The users will benefit, but so will IT managers given that so many layers of complexity have been stripped out of the equation.

-MS

]]> By: Mark Parker http://www.crmoutsiders.com/2009/02/10/mobile-crm-and-sugarcrm-no-decision-needed/comment-page-1/#comment-950 Mark Parker Fri, 20 Feb 2009 21:34:56 +0000 http://www.crmoutsiders.com/?p=612#comment-950 Hi Martin, We actually road tested iSugarCRM a while ago after we got a heads up from Doug. We've been sceptical of mobile CRM for a few years as we felt the device market hadn't really kept up. We tried a couple of options over the GPRS network and it was like being strapped into a dentist chair watching the paint dry on his walls. It sucked. Over the past 18m though as 3G has hit it's straps, and as products like the iPhone, the newer BlackBerry models, and alternatives from companies like HTC have become available, the value proposition has firmly moved back into focus. Aside from the fact iSugarCRM is a really nice application to run on the iPhone, the most important point for us was that it's provided free of charge and doesn't cost users any additional license fees from the CRM vendor. Only open source can do this. And to your other recent posts - what are the possibilities now we have the latest SugarCRM platform, social CRM, and now mobile CRM... Mark Hi Martin,
We actually road tested iSugarCRM a while ago after we got a heads up from Doug.

We’ve been sceptical of mobile CRM for a few years as we felt the device market hadn’t really kept up. We tried a couple of options over the GPRS network and it was like being strapped into a dentist chair watching the paint dry on his walls. It sucked.

Over the past 18m though as 3G has hit it’s straps, and as products like the iPhone, the newer BlackBerry models, and alternatives from companies like HTC have become available, the value proposition has firmly moved back into focus.

Aside from the fact iSugarCRM is a really nice application to run on the iPhone, the most important point for us was that it’s provided free of charge and doesn’t cost users any additional license fees from the CRM vendor. Only open source can do this. And to your other recent posts – what are the possibilities now we have the latest SugarCRM platform, social CRM, and now mobile CRM…

Mark

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