Posted in Google, social media, SugarCRM on Mar 31st, 2009 2 Comments »
I have been covering sales and marketing software for a long time, and to this day I can not adequately explain to a layman the concept of search engine optimization (SEO). Maybe, it is because this is an area that for the most part involves human interacting with technology (search engines and the net in [...]
Posted in Application Design, cloud computing, Open Source, SaaS on Mar 31st, 2009 1 Comment »
Gartner says it expects IT spending to drop nearly four percent in 2009 over the previous year as the current recession will see more losses than the dot-com bust in 2001. Nothing in particular about the study jumps out, as I think the industry in general obviously expected such results. But one statistic did catch [...]
Posted in CRM, SugarCRM, Take of the Week, twitter on Mar 31st, 2009 No Comments »
Yeah, we’ve been blabbering about Twitter and CRM for the past couple weeks nonstop…so here’s some more! Check out my latest audible musings here.
Posted in CRM, social media, twitter, web 2.0 on Mar 30th, 2009 No Comments »
There’s been a lot of industry hoopla in recent weeks about Twitter, and more specifically, about leveraging it within the context of customer service. In nearly every aspect it’s a no-brainer, and Twitter is a good bit of functionality for broadcasting a customer’s needs and as the network continues expanding the likelihood that someone will [...]
Posted in cloud computing, salesforce.com, SugarCRM on Mar 30th, 2009 No Comments »
We here at SugarCRM have been touting the idea of an Open Cloud for a while now. So, we were not surprised when the Open Cloud manifesto appeared this week. Spearheaded by IBM and a number of other large tech firms, the document basically says that cloud computing must remain as open as possible to [...]
Posted in cloud computing, social media, twitter, web 2.0 on Mar 27th, 2009 No Comments »
Twitter has basically exploded over the past month. I mean, everyone and their brother, literally, has joined up. Looks like the growing pains have got to the micro-blogging firm, as service has been spotty the past few days. But this is to be expected. I mean, who could have predicted this kind of exponential growth [...]
Posted in Application Design, cloud computing, Open Source, web 2.0 on Mar 27th, 2009 4 Comments »
With the economy as lousy as it is, it seems there’s never a shortage of companies adopting open source-like business models to increase market share and customer bases. This WSJ article from today’s paper is yet another. I’m not surprised. Software vendors are finding it’s simply a more efficient way to market and upsell their [...]
Posted in CRM, social media, web 2.0 on Mar 26th, 2009 2 Comments »
In line with Martin’s latest blog, I’ve really begun to see some real benefits around Twitter and marketing 2.0. While Twitter still doesn’t have a real revenue-generating model per say, and the ability of the company to generate revenue streams will depend entirely on its ability to bundle services and functionality into a price that [...]
Posted in cloud computing, Google, social media, web 2.0 on Mar 26th, 2009 2 Comments »
I’ve seen a few news stories pointing out that Twitter, which has seen amazing uptake but little in terms of revenue streams, might be looking to create a paid service for businesses. This brings up a lot of questions. First, will businesses that are currently leveraging Twitter be locked out until they fork up some [...]
Posted in Apple, cloud computing, Mobile, Open Source, web 2.0 on Mar 25th, 2009 No Comments »
Not surprising to me, much of the talk both on and off the presentation stage at the Open Source Business Conference yesterday focused on the economy: when and if the rebound is coming, and how open source companies may or may not be poised to benefit the most from the recovery. But it was a [...]
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