Posted in Apple, CRM, Google, SugarCRM on Mar 18th, 2009 No Comments »
Just checked out some reviews of the new iPhone features debuted this week, and especially interested in how they will beef up business-user capabilities.
My favorite is the Map API, which will make CRM and Google map integration easier than ever – so field support agents or sales reps can easily identify where key accounts or [...]
Posted in Random, cloud computing on Mar 18th, 2009 No Comments »
In a lot of ways, the privacy and security issues with cloud computing parallel those found with the open source and SaaS models, which is why it doesn’t surprise me to see that the FTC is looking into what rights federal regulators and customers would have to seize or transfer information out of “the cloud.”
But [...]
Posted in social media, web 2.0 on Mar 18th, 2009 No Comments »
Want to know who is talking about you or your brand out there on Twitter? Want to get beyond Tweet Deck? Like pretty visualizations?
Here is a great list, at Mashable, showing some cool Twitter visualization tools.
My favorite? Twitterthoughts, as it enables a little more complex trend charting and reporting on what is being said around [...]
Posted in Conferences, Microsoft, cloud computing on Mar 17th, 2009 No Comments »
I just followed a long Twitter channel and some press and blog reports from a panel on Cloud Computing held at the South by Southwest festival in Austin Texas. (How cloud computing can find its way into what has traditionally been an indie music festival shows just how amorphous a concept cloud really is.)
The standout [...]
Posted in CRM, Open Source, social media, web 2.0 on Mar 17th, 2009 1 Comment »
For those of you not familiar with David Meerman Scott, he is an author and thought leader in the world of online marketing. In a nutshell, he speaks to the “new rules” of marketing and PR, and how marketing and public relations is vastly different on the Web than in mainstream media.
I’ve read one of [...]
Posted in CRM, SaaS, SugarCRM, cloud computing, web 2.0 on Mar 17th, 2009 No Comments »
This week I am chatting with my old friend Ginger Conlon of 1:1 Media/Peppers & Rogers Group during a webinar surrounding new approaches to B2B selling.
I’d love to get some feedback from the Sugar universe. I have some case study and use-case scenarios built into my presentation, but any anecdotes from the trenches would be [...]
Posted in CRM on Mar 16th, 2009 No Comments »
When I read this Wall Street Journal article about Best Buy’s recent efforts to differentiate itself in its battle with Wal-Mart, it caught my attention, mostly because I’ve been shopping for a television this past week. An economic downturn can lead to some great deals on pricey electronics if you can fit it into your [...]
Posted in CRM, Open Source, SugarCRM, social media, web 2.0 on Mar 16th, 2009 2 Comments »
I am often thinking about how SugarCRM does a much better job at “CRM 2.0″ in its operations versus how much it offers in its product. The fact is, Sugar is a brand that was built thanks to online communities, and all that word of mouth brings, in addition to the traditional marketing channels and [...]
Posted in cloud computing, web 2.0 on Mar 16th, 2009 No Comments »
You might have noticed the “Listen Now” link below every post title. We have audio-enabled the blog using Odiogo – a free service that allows you to essentially turn everything you type into a podcast.
How 2.0 are we?
I just hope people don’t start thinking Colin and myself actually talk like this…
Above: One artist’s depiction of [...]
Posted in cloud computing on Mar 16th, 2009 No Comments »
I’ve been reading a lot about Nortel’s financial woes and have found the emerging breakup of the company as an example of larger trends playing out in the enterprise call center market.
While I realize that the majority of the company’s revenue is generated by its core wireless-equipment business, Nortel is also looking to offload its [...]
Follow us on Twitter