Comments on: Never Underestimate the Experience in Customer Experience http://www.crmoutsiders.com/2009/04/03/never-underestimate-the-experience-in-customer-experience/?utm_source=rss&utm_medium=rss&utm_campaign=never-underestimate-the-experience-in-customer-experience Former analyst and journalist discuss CRM from the vendor-side Thu, 09 Feb 2012 18:49:59 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: Ben http://www.crmoutsiders.com/2009/04/03/never-underestimate-the-experience-in-customer-experience/comment-page-1/#comment-1162 Ben Sat, 04 Apr 2009 22:16:28 +0000 http://www.crmoutsiders.com/?p=707#comment-1162 Since taxi service is such a convenience driven product, I'm not sure good customer service is what people are expecting. But, maybe it is a way for a taxi company to differentiate itself from the rest, which would raise the bar for the rest. I'm not sure, but Dwight may have gone too far this time. Since taxi service is such a convenience driven product, I’m not sure good customer service is what people are expecting. But, maybe it is a way for a taxi company to differentiate itself from the rest, which would raise the bar for the rest.

I’m not sure, but Dwight may have gone too far this time.

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