Posted in Application Design, CRM, e-commerce, SugarCRM on May 29th, 2009 3 Comments »
One of the great things about flying out of San Jose airport is that inevitably, the person next to you on your flight, or in line, or waiting at the gate etc. is somehow involved in the tech industry. I have had some of the most interesting conversations on flights back east lately. Yesterday was [...]
Posted in Application Design, CRM, Mobile, social media, SugarCRM on May 29th, 2009 No Comments »
Just yesterday there was an article in the Wall Street Journal detailing how sites such as Facebook and MySpace work great on smartphones such as the Blackberry and iPhone, but on lower-end devices that lack QWERY keypads or processing power, not so much. Now companies such as AT&T and Sprint Nextel are attempting to improve [...]
Posted in cloud computing, SaaS on May 28th, 2009 No Comments »
It’s always refreshing for a study or data point to add a little reality to the hype surrounding industry buzzwords, as we certainly tend to get ahead ourselves. A 2009 survey on IT spending by Goldman Sachs ranked cloud services #33 on the list of spending priorities among CIOs, with about 50 percent citing that [...]
Posted in cloud computing, CRM, social media, SugarCRM, twitter, web 2.0 on May 28th, 2009 No Comments »
Just listened to and tweeted about a great podcast with Umberto Milletti, CEO of InsideView (and a Sugar partner doing some really great sales intelligence stuff). Umberto gives some strong background about the kinds of sources to link to CRM, and some data issues that third-party providers can help you avoid. Check out the podcast [...]
Posted in cloud computing, SaaS on May 28th, 2009 No Comments »
William Hurley wrote an interesting blog post this week about the “public vs. private” cloud issue. I think he brings up some good points. His idea around cloud makers vs. cloud providers is especially interesting. I mean, really, there is nothing stopping those companies that create the tools for enterprises to build cloud infrastructures from [...]
Posted in CRM, Open Source, social media, SugarCRM, twitter, web 2.0 on May 27th, 2009 1 Comment »
I am in the process of putting together a sort of “State of the Union” for the CRM market for a presentation. And I must say, as a former analyst, that there is wayyyyy to much of a disconnect between one firm’s definition of the CRM market as a whole and another firm’s view. And, [...]
Posted in CRM, social media, twitter, web 2.0 on May 27th, 2009 No Comments »
I received a question from my post below that I believe warranted an entirely new one, as the scope and breath of the question really speaks for itself. So now that we’ve entered the age of social media + CRM, where does it go from here? I’ll keep this short, as entire books can be [...]
Posted in CRM, social media, web 2.0 on May 26th, 2009 3 Comments »
I just had an interesting conversation with a colleague that highlighted some of the similarities between CRM and social networking, going back as much as ten years. If you really think about it, CRM in many ways was the world’s first social networking tool: with each account acting as a “profile” of a person, such [...]
Posted in CRM, SaaS, social media, twitter, web 2.0 on May 26th, 2009 1 Comment »
I think most companies with a recognizable brand “get” that there is a major sea change happening in terms of how consumers view their brands, and how new channels of communication are creating tangible effects on their bottom line. I mean, what is said about brands “out there” these days can have serious effects – [...]
Posted in cloud computing, CRM, SugarCRM on May 26th, 2009 No Comments »
Just read that Springboard research claims that about half of all CRM deployments in the Asia-Pac region (excluding Japan) are going with SaaS or cloud-based deployments. This is interesting for a number of reasons. First, it shows that in areas where CRM penetration is relatively low across all market segments, first time CRM buyers are [...]
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