http://www.crmoutsiders.com/2009/05/07/crm-touchpoints-internal-vs-external/?utm_source=rss&utm_medium=rss&utm_campaign=crm-touchpoints-internal-vs-external Former analyst and journalist discuss CRM from the vendor-side Thu, 09 Feb 2012 18:49:59 +0000 hourly 1 http://wordpress.org/?v=3.1.3 http://www.crmoutsiders.com/2009/05/07/crm-touchpoints-internal-vs-external/comment-page-1/#comment-4211 crm junkie Tue, 01 Mar 2011 15:55:46 +0000 http://www.crmoutsiders.com/?p=757#comment-4211 Can anyone provide the basic citation that proclaimed three touchpoints was the right number? Thanx! Can anyone provide the basic citation that proclaimed three touchpoints was the right number? Thanx!

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