Comments on: Social Media and CRM: Two Sides of the Same Coin http://www.crmoutsiders.com/2009/05/26/social-media-and-crm-two-sides-of-the-same-coin/ Former analyst and journalist discuss CRM from the vendor-side Wed, 08 Sep 2010 17:48:49 -0700 http://wordpress.org/?v=2.8.4 hourly 1 By: David Beardd http://www.crmoutsiders.com/2009/05/26/social-media-and-crm-two-sides-of-the-same-coin/comment-page-1/#comment-1420 David Beardd Thu, 28 May 2009 21:01:06 +0000 http://www.crmoutsiders.com/?p=790#comment-1420 >> CRM in many ways was the world’s first social networking tool True enough but with one major exception - the interactive flow is new. -= David http://tinyurl.com/cj2lvz >> CRM in many ways was the world’s first social networking tool
True enough but with one major exception – the interactive flow is new.

-= David
http://tinyurl.com/cj2lvz

]]> By: scorpfromhell http://www.crmoutsiders.com/2009/05/26/social-media-and-crm-two-sides-of-the-same-coin/comment-page-1/#comment-1410 scorpfromhell Wed, 27 May 2009 03:25:33 +0000 http://www.crmoutsiders.com/?p=790#comment-1410 Yes, the profile info has been there always but that which was given unwittingly. :(
Its the friending and introduction of a medium to do social activities online that will convert it traditional apps into a socnet.
But its a disaster waiting to happen if employees aren't trained how to deal with customers on the networking platforms, be they gated or not. Yes, the profile info has been there always but that which was given unwittingly. :( 
Its the friending and introduction of a medium to do social activities online that will convert it traditional apps into a socnet.
But its a disaster waiting to happen if employees aren’t trained how to deal with customers on the networking platforms, be they gated or not.

]]> By: Chris Heggem http://www.crmoutsiders.com/2009/05/26/social-media-and-crm-two-sides-of-the-same-coin/comment-page-1/#comment-1408 Chris Heggem Tue, 26 May 2009 21:49:37 +0000 http://www.crmoutsiders.com/?p=790#comment-1408 CRM + Social Media was definitely the next logical step. Where do you guys predict this will take CRM in the near future? Five years from now? And beyond? CRM + Social Media was definitely the next logical step. Where do you guys predict this will take CRM in the near future? Five years from now? And beyond?

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