Posted in cloud computing, CRM, Open Source, web 2.0 on May 19th, 2009 No Comments »
Christopher Musico over on the destinationcrm.com blog brought up some nice points about making the most with what you have…thoughts that I think provide sound advice for any CRM initiative. With everything I’m reading about Web 2.0, open source, cloud computing, etc., why shouldn’t businesses look to SaaS and cloud computing to cut costs rather [...]
Posted in Application Design, CRM, Open Source, SugarCRM on May 18th, 2009 1 Comment »
The gang over at the Open Source CRM Guru blog did a nice job of creating a fast and simple tutorial on how to create fresh modules in SugarCRM. Check it out – it looks like a short series of tutorials in the making…great testament to the ease of customization from guys who know both [...]
Posted in CRM on May 18th, 2009 1 Comment »
Maybe because without realistic lead generation and pipeline tools, you’re a lot more like this fictional (but sometimes eerily accurate) portrait:
Posted in e-commerce, social media, twitter, web 2.0 on May 18th, 2009 No Comments »
I was checking out some cool extensions for Twitter and came across TipJoy. It is yet another micro-payment processing concept, the latest extension of e-commerce enablement solutions (It is strange to think of something like PayPal as a dinosaur in this space already). The site describes TipJoy as a way to raise money and to [...]
Posted in cloud computing, social media, SugarCRM, twitter, web 2.0 on May 18th, 2009 No Comments »
For those of you already immersed in the Twitterverse – there is a new Twibe that has been formed to create a discussion around SugarCRM. Check it out here. And for those of you not fully versed in Twitterspeak – a “twibe” is a group of Twitter users (Is there a more formal term? Twitterers, [...]
Posted in social media, web 2.0 on May 15th, 2009 3 Comments »
While Hulu may have some ad revenue issues based on the fact that it has no real idea of how many viewers it gets every month, one thing is clear. In the Google age, ad revenue models are changing. With sites like Hulu and even Youtube, the technology has advance too far beyond any real [...]
Posted in CRM, social media, twitter, web 2.0 on May 14th, 2009 No Comments »
Last night I was online taking care of some financial business with Chase, arranging potential travel for this summer and social networking. I bring this up because it highlights the fact that everybody has different online personas, identities if you will, leaving your own electronic footprint in your wake. I mention this because a former [...]
Posted in CRM on May 14th, 2009 1 Comment »
Saw a tweet from Mila D’Antonio of 1:1 Media that said a recent report from Frost and Sullivan written by Keith Dawson says most contact centers are not planning to drop headcount this year. That’s good to hear. Yeah, sure, we’re in a recession and of course companies are finally getting it when it comes [...]
Posted in Open Source on May 13th, 2009 No Comments »
I can’t help but comment on this week’s breaking news concerning the European Union’s lawsuit against Intel, mostly because I don’t think I’ve ever come across such a wide-ranging yet barefaced act at locking-in customers. For starters, I certainly hope Intel is turning a premium profit on their hardware in order to be able to [...]
Posted in Open Source on May 13th, 2009 No Comments »
Just saw in Matt Asay’s blog (where he cites this article) that about 24% of all software purchases in the last year were for open source of some kind. Not bad, considering the same IDC report last year noted only 10% of purchases going towards OSS. People have talked about the “perfect storm” for open [...]
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