Comments on: Google Says No to CRM Apps; But is that Really the Case? http://www.crmoutsiders.com/2009/06/25/google-says-no-to-crm-apps-but-is-that-really-the-case/?utm_source=rss&utm_medium=rss&utm_campaign=google-says-no-to-crm-apps-but-is-that-really-the-case Former analyst and journalist discuss CRM from the vendor-side Thu, 09 Feb 2012 18:49:59 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: rodrigo romero http://www.crmoutsiders.com/2009/06/25/google-says-no-to-crm-apps-but-is-that-really-the-case/comment-page-1/#comment-2542 rodrigo romero Tue, 22 Dec 2009 04:20:28 +0000 http://www.crmoutsiders.com/?p=834#comment-2542 a basic CRM could mean a lot to google and needs not so many programming They already have a new gmail in the works (as of today) integrating more on the current apps and a shared board, more outlook type...but in my opinion, outlook is going bananas in a short time...i already moved to apps and it works pretty nice right now, i dont need to update and i can use the offline (gears) option with a slick borderless chrome window. Newone looks way better but it's all coming to this: 1. Contacts has its own page and App space now 2. Calendar is very slick and has the most needed features 3. You have email integration, Office Suite integration, collaboration tools (gtalk, wave, gmail) Just add basic CRM features (sugarCRM community is a very good start) And at some point, ADD ACCOUNTING for both company and the actual user inside the company (stocks performance portfolio also and CSV conciliation with bank accounts for credit, savings and checking accounts), a small but useful accounting system that follows double entry accounting and the latest accounting world standards...a chart of accounts and ability to create accounts, statements reports, cashflow and graphs. include Ads on all windows if you want, this means more time spent on a window with clickable ads. a basic CRM could mean a lot to google and needs not so many programming
They already have a new gmail in the works (as of today) integrating more on the current apps and a shared board, more outlook type…but in my opinion, outlook is going bananas in a short time…i already moved to apps and it works pretty nice right now, i dont need to update and i can use the offline (gears) option with a slick borderless chrome window. Newone looks way better but it’s all coming to this:

1. Contacts has its own page and App space now
2. Calendar is very slick and has the most needed features
3. You have email integration, Office Suite integration, collaboration tools (gtalk, wave, gmail)

Just add basic CRM features (sugarCRM community is a very good start)
And at some point, ADD ACCOUNTING for both company and the actual user inside the company (stocks performance portfolio also and CSV conciliation with bank accounts for credit, savings and checking accounts), a small but useful accounting system that follows double entry accounting and the latest accounting world standards…a chart of accounts and ability to create accounts, statements reports, cashflow and graphs.

include Ads on all windows if you want, this means more time spent on a window with clickable ads.

]]> By: Al George http://www.crmoutsiders.com/2009/06/25/google-says-no-to-crm-apps-but-is-that-really-the-case/comment-page-1/#comment-1566 Al George Mon, 29 Jun 2009 08:02:16 +0000 http://www.crmoutsiders.com/?p=834#comment-1566 What about Google Wave? Thats a system thats likely to be used for CRM What about Google Wave? Thats a system thats likely to be used for CRM

]]> By: Martin Schneider http://www.crmoutsiders.com/2009/06/25/google-says-no-to-crm-apps-but-is-that-really-the-case/comment-page-1/#comment-1548 Martin Schneider Thu, 25 Jun 2009 23:24:29 +0000 http://www.crmoutsiders.com/?p=834#comment-1548 Nigel - yeah, the partnership is pretty well known. But - unless Google wants to make a several billion dollar deal, I don't see it acquiring SFDC. Also, Salesforce.com's limited multi-tenant model means that Google cannot host and embed, and I think the CRM tools in Salesforce.com's arsenal are too complex for the typical Google branded product - fast, powerful and easy to use. -MS Nigel – yeah, the partnership is pretty well known. But – unless Google wants to make a several billion dollar deal, I don’t see it acquiring SFDC. Also, Salesforce.com’s limited multi-tenant model means that Google cannot host and embed, and I think the CRM tools in Salesforce.com’s arsenal are too complex for the typical Google branded product – fast, powerful and easy to use.

-MS

]]> By: Nigel Walsh http://www.crmoutsiders.com/2009/06/25/google-says-no-to-crm-apps-but-is-that-really-the-case/comment-page-1/#comment-1547 Nigel Walsh Thu, 25 Jun 2009 22:28:38 +0000 http://www.crmoutsiders.com/?p=834#comment-1547 Martin, surprised not to see the word "salesforce.com" here - its been widely discussed, especially post their partnership. There is also good integration points today between Google Apps and sf.com.... see here: http://www.salesforce.com/crm/sales-force-automation/google-apps/?tab=tour Martin, surprised not to see the word “salesforce.com” here – its been widely discussed, especially post their partnership. There is also good integration points today between Google Apps and sf.com…. see here: http://www.salesforce.com/crm/sales-force-automation/google-apps/?tab=tour

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