Posted in CRM on Jun 15th, 2009 No Comments »
A stream of conversations I’ve recently had with customers has really underlined the importance of measuring the ROI for a CRM implementation. This article over on destinationCRM.com also touches upon this. How are companies suppose to leverage the customer experience as a key differentiator when they don’t have any CRM benchmarks to begin with to [...]
Posted in Random on Jun 15th, 2009 No Comments »
I’m sure there are a lot of Kindle owners reading this blog (or maybe I’m just overestimating my readership) and I must admit I’ve flirted with buying one. I, like many, want to consider myself mildly intelligent and cultured and continue to read books, but the iTunes lifestyle has made buying paper books a crazy [...]
Posted in social media, twitter, web 2.0 on Jun 15th, 2009 No Comments »
I had an interesting conversation over the weekend about some of the topics I’ve blogged about in the past – namely the “Twintern” concept and the notions around leveraging Twitter and social media not as a closing point, but as a demand generation vehicle. Someone in the conversation brought up a good point: It is [...]
Posted in Random, SugarCRM on Jun 12th, 2009 1 Comment »
Just a quick note. Colin and my old haunt CRM magazine is accepting nominations for CRM Market Leaders – including nominations from end-user companies that have had successful CRM rollouts. So, if you have a great Sugar success story to share – drop CRM Magazine a line and let the world know.
Posted in Application Design, cloud computing, CRM, SaaS, SugarCRM, web 2.0 on Jun 11th, 2009 No Comments »
If you are into technology and are not reading EMC’s Chuck Hollis’ blog, I suggest that you do. He has a recent post about cloud computing – to be more specific on private clouds, that really resonated well with me and what we’re doing around the cloud here at SugarCRM. Chuck talks about the notion [...]
Posted in cloud computing, M&A, Siebel/PeopleSoft/JD Edwards/Oracle, Sun on Jun 11th, 2009 No Comments »
Plenty throughout the industry have talked about how cloud computing is blurring the lines between hardware and software. Traditional providers such as Cisco are in a perfect position to begin offering cloud computing services if and when they choose. But you’re starting to see M&A activity reflect the blurring boundaries between hardware and software as [...]
Posted in Application Design, cloud computing, CRM, SaaS, SAP on Jun 10th, 2009 No Comments »
The news that SAP is dedicating a lot of its development resources to On-Demand comes as some surprise for a number of reasons. For one, from what I’ve seen, SAP has yet to really make any major splash in terms of products delivered via a SaaS or cloud model, and has yet to really gain [...]
Posted in Apple, Mobile on Jun 10th, 2009 3 Comments »
I just came across a great post that really summarizes how AT&T is single-handily torpedoing the iPhone. Apple makes a slew of announcements out of its developer conference this week surrounding the upcoming iPhone 3G S and AT&T turns right around and drops a bombshell by announcing a hefty upgrade fee and lack of support [...]
Posted in CRM, social media, twitter, web 2.0 on Jun 10th, 2009 No Comments »
The generational differences about what is deemed appropriate to share online via social networking and social media tools always interests me, as the fallout of those differences can usually be seen in the way in which businesses are attempting to leverage social media in the context of CRM. A conversation I had last night with [...]
Posted in Apple, Application Design, cloud computing, Open Source on Jun 9th, 2009 1 Comment »
I read that Novell is planning, or at least considering, launching its own app store for open source applications. I certainly agree with Novell’s VP of business development, Holger Dyroff, when he compares what’s happening on netbooks to what’s happening on the smartphones. Personally, I think netbooks are a short-term trend that will pass in [...]
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