http://www.crmoutsiders.com/2009/07/08/wal-mart-an-example-of-the-next-generation-of-crm/?utm_source=rss&utm_medium=rss&utm_campaign=wal-mart-an-example-of-the-next-generation-of-crm Former analyst and journalist discuss CRM from the vendor-side Thu, 09 Feb 2012 18:49:59 +0000 hourly 1 http://wordpress.org/?v=3.1.3 http://www.crmoutsiders.com/2009/07/08/wal-mart-an-example-of-the-next-generation-of-crm/comment-page-1/#comment-1640 Soud Hyder Thu, 09 Jul 2009 10:56:44 +0000 http://www.crmoutsiders.com/?p=850#comment-1640 Consumer centric initiatives certainly open up new channels for product development, marketing and sales on the web and this will play a crucial pillar in structuring new business models. However companies like Dell have thrived on such models since their birth, its not totally a new concept, its just that channels for the bi-directional conduit between providers and consumers have multiplied with the emergence of social media. Consumer centric initiatives certainly open up new channels for product development, marketing and sales on the web and this will play a crucial pillar in structuring new business models. However companies like Dell have thrived on such models since their birth, its not totally a new concept, its just that channels for the bi-directional conduit between providers and consumers have multiplied with the emergence of social media.

]]> http://www.crmoutsiders.com/2009/07/08/wal-mart-an-example-of-the-next-generation-of-crm/comment-page-1/#comment-1639 doors Thu, 09 Jul 2009 08:09:25 +0000 http://www.crmoutsiders.com/?p=850#comment-1639 I'll be interested to see how this plays out and whether other retailers will adopt a similar system. It's hard not to see how this will be successful as it will surely increase sales. I expect more people will buy rather than browse mainly because Wal Mart is stocking the kind of things they want. I’ll be interested to see how this plays out and whether other retailers will adopt a similar system. It’s hard not to see how this will be successful as it will surely increase sales. I expect more people will buy rather than browse mainly because Wal Mart is stocking the kind of things they want.

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