Comments on: Customer Service vs. Social CRM http://www.crmoutsiders.com/2009/08/11/customer-service-vs-social-crm/?utm_source=rss&utm_medium=rss&utm_campaign=customer-service-vs-social-crm Former analyst and journalist discuss CRM from the vendor-side Thu, 09 Feb 2012 18:49:59 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: David Beard http://www.crmoutsiders.com/2009/08/11/customer-service-vs-social-crm/comment-page-1/#comment-1801 David Beard Mon, 17 Aug 2009 14:19:28 +0000 http://www.crmoutsiders.com/?p=886#comment-1801 Gents - Couldn't agree more - said as much as well, recently, viz: "An investment in CRM software is only partially realised without a matching customer strategy. Harnessing Social Media is an essential part of a business' customer strategy & key to keeping customers. " More at: http://dpp.sagecrm.com/blogs/talking_about_customers/ -= David Gents -
Couldn’t agree more – said as much as well, recently, viz:

“An investment in CRM software is only partially realised without a matching customer strategy. Harnessing Social Media is an essential part of a business’ customer strategy & key to keeping customers. ”

More at:
http://dpp.sagecrm.com/blogs/talking_about_customers/

-= David

]]> By: Robyn Williams http://www.crmoutsiders.com/2009/08/11/customer-service-vs-social-crm/comment-page-1/#comment-1769 Robyn Williams Wed, 12 Aug 2009 17:49:04 +0000 http://www.crmoutsiders.com/?p=886#comment-1769 I agree totally! I'm going to tweet this. @frequentfollowups Robyn Williams Frequent Follow-UPs I agree totally! I’m going to tweet this. @frequentfollowups

Robyn Williams
Frequent Follow-UPs

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