http://www.crmoutsiders.com/2009/09/30/open-source-and-skype-opening-the-door-for-smb-call-centers/?utm_source=rss&utm_medium=rss&utm_campaign=open-source-and-skype-opening-the-door-for-smb-call-centers Former analyst and journalist discuss CRM from the vendor-side Thu, 09 Feb 2012 18:49:59 +0000 hourly 1 http://wordpress.org/?v=3.1.3 http://www.crmoutsiders.com/2009/09/30/open-source-and-skype-opening-the-door-for-smb-call-centers/comment-page-1/#comment-1989 Norm Thu, 01 Oct 2009 15:11:02 +0000 http://www.crmoutsiders.com/?p=964#comment-1989 While Skype has received a lot of hype, I would never consider implementing it as a corporate (small business) communication tool integrated with SugarCRM. We opted instead for Digium's Switchvox, which for us represents a much more robust voip calling option for a small business, with more functionality and integration with SugarCRM. While Skype has received a lot of hype, I would never consider implementing it as a corporate (small business) communication tool integrated with SugarCRM. We opted instead for Digium’s Switchvox, which for us represents a much more robust voip calling option for a small business, with more functionality and integration with SugarCRM.

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