Comments on: Vendor Lock-In – Now Coming to Social Media? http://www.crmoutsiders.com/2009/10/02/vendor-lock-in-now-coming-to-social-media/ Former analyst and journalist discuss CRM from the vendor-side Fri, 12 Mar 2010 04:30:12 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Martin Schneider http://www.crmoutsiders.com/2009/10/02/vendor-lock-in-now-coming-to-social-media/comment-page-1/#comment-2042 Martin Schneider Mon, 05 Oct 2009 16:36:32 +0000 http://www.crmoutsiders.com/?p=982#comment-2042 Thanks for the comment Peter - the comment was more about the early days of SaaS (just as we are surely in the early days of developing business cases for social media IMO) that it was a swipe at SFDC. I have long stated that the "lock-in" strategies with which SFDC has been associated came not from a nefarious intent, but rather the early limitations of multi-tenant architectures ... I mean, when SaaS first came about - it was usually being deployed alongside very antiquated systems - so "talking" to those systems was a headache at best if not an impossibility, and getting data in and out of a new system without a ton of web migration tools (that are freely available today) was a difficulty as well...the web as platform has definitely changed all of this. As we see more of a hodge-podge of web-based apps inside organizations of all types and sizes, interoperability and integration are far simpler than they were a decade ago... Again, thanks for reading... Thanks for the comment Peter – the comment was more about the early days of SaaS (just as we are surely in the early days of developing business cases for social media IMO) that it was a swipe at SFDC. I have long stated that the “lock-in” strategies with which SFDC has been associated came not from a nefarious intent, but rather the early limitations of multi-tenant architectures … I mean, when SaaS first came about – it was usually being deployed alongside very antiquated systems – so “talking” to those systems was a headache at best if not an impossibility, and getting data in and out of a new system without a ton of web migration tools (that are freely available today) was a difficulty as well…the web as platform has definitely changed all of this.

As we see more of a hodge-podge of web-based apps inside organizations of all types and sizes, interoperability and integration are far simpler than they were a decade ago…

Again, thanks for reading…

]]> By: Peter Coffee, salesforce.com http://www.crmoutsiders.com/2009/10/02/vendor-lock-in-now-coming-to-social-media/comment-page-1/#comment-1997 Peter Coffee, salesforce.com Fri, 02 Oct 2009 19:21:44 +0000 http://www.crmoutsiders.com/?p=982#comment-1997 It's not clear whether you're accusing salesforce.com of practicing data lock-in today, or only saying that data access limitations were part of the early days of SaaS in general. In either case, salesforce.com customers today enjoy enormous freedom to use their data as they wish, and of course to take it with them in the event that they ever choose to end their relationship with us. More at http://www.salesforce.com/platform/cloud-infrastructure/integration.jsp. It’s not clear whether you’re accusing salesforce.com of practicing data lock-in today, or only saying that data access limitations were part of the early days of SaaS in general. In either case, salesforce.com customers today enjoy enormous freedom to use their data as they wish, and of course to take it with them in the event that they ever choose to end their relationship with us. More at http://www.salesforce.com/platform/cloud-infrastructure/integration.jsp.

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