Posted in CRM, Microsoft, Open Source, SaaS, SugarCRM, cloud computing, salesforce.com, social CRM, twitter on Dec 21st, 2009 1 Comment »
I think most of us are more happy than sad that 2009 is drawing to a close. In the global sense, 2009 sucked. Plain and simple. But if you’re a silver-lining type of guy (which I am not) you can say that at least we all learned about the value of hard work, the importance [...]
Posted in Application Design, CRM, Microsoft, Open Source, SaaS, SugarCRM, cloud computing, salesforce.com on Dec 18th, 2009 1 Comment »
I received a comment/question on my last post. The individual asked me to explain how Microsoft is more application-centric in its cloud vision, and to better define my definition of the cloud. I responded in the comments section, but I liked my definition so much I wanted to make a post out of it.
Below is [...]
Posted in CRM, Microsoft, Open Source, SaaS, SugarCRM, Uncategorized, cloud computing, salesforce.com on Dec 16th, 2009 6 Comments »
It is odd to see a company filled with open source wonks excited about working closely with Microsoft. However, the guys in Redmond have a pretty strong vision for cloud computing in Azure – one that I personally feel is different than anyone making a major play for the cloud today.
Why? Well, for a number [...]
Posted in CRM, SugarCRM on Dec 9th, 2009 1 Comment »
Wanted to give a quick shout to the folks at iNet Process – who have made a very cool integration between SugarCRM and KnowledgeTree. The combined connection tool is called iNet Docs and is available now.
I hear a lot of questions at events and CRM Accelerations especially around the concept of content management and CRM [...]
Posted in CRM, SugarCRM on Dec 8th, 2009 4 Comments »
A short and sweet list of five common ways sales managers sabotage CRM deployments over at CRM Buyer, written by Chris Bucholtz got me thinking. Chris lists some pretty good issues that can derail a deployment – but I’d argue some of them are a little more nefarious than some other common reasons.
One reason for [...]
Posted in Application Design, CRM, Mobile, Open Source, SugarCRM on Dec 3rd, 2009 3 Comments »
It has been a busy week here as usual at Sugar HQ, but especially so as we made Sugar 5.5 generally available this week.
Sugar 5.5 has a lot of the typical “cool stuff” one expects for a major product release. The Mobile Studio Editor may be my favorite. SugarCRM has made mobile apps a simple [...]
Posted in CRM, SugarCRM, social CRM, social media, twitter, web 2.0 on Dec 2nd, 2009 No Comments »
I have been posting monthly polls on the blog and through Tweetpoll. Last month I asked readers about their social media engagement strategies.
Now, it may seem a bit like using a stacked deck in using social media like blogs and Twitter to ask about social CRM strategies…however the results were pretty varied.
Surprisingly, one quarter of [...]
Posted in CRM, SugarCRM, social CRM, social media, twitter on Dec 1st, 2009 1 Comment »
One of our own Sugar experts, John Mertic, has placed all the knowledge of SugarCRM he has acquired over the years into a great application guidebook.
The book is a must read for anyone looking to leverage the Sugar platform for any number of reasons. End users can get a better idea of how the product [...]
Posted in CRM, Open Source, SaaS, SugarCRM, cloud computing, social CRM, social media, twitter on Dec 1st, 2009 3 Comments »
I had an interesting IM conversation with Sugar associate Mitch Lieberman based on a blog post he wrote the other day. The post was around CRM complexity – but what sparked my imagination was a point in somewhat the opposing direction.
Yes, technology can be complex and at times frustrating. And in years past, technology was [...]
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