Comments on: CRM Sabotage! Or, How to Avoid Adoption Black Holes http://www.crmoutsiders.com/2009/12/08/crm-sabotage-or-how-to-avoid-adoption-black-holes/ Former analyst and journalist discuss CRM from the vendor-side Fri, 30 Jul 2010 16:14:00 -0700 http://wordpress.org/?v=2.8.4 hourly 1 By: Benny http://www.crmoutsiders.com/2009/12/08/crm-sabotage-or-how-to-avoid-adoption-black-holes/comment-page-1/#comment-2505 Benny Fri, 18 Dec 2009 07:05:35 +0000 http://www.crmoutsiders.com/?p=1106#comment-2505 Yup, you just can't buy your way out of trouble using CRM software. It'all about aligning the company strategy in identifying, acquiring and retaining customers. and setting priorities and come up with action plans to achieve these goals. Yup, you just can’t buy your way out of trouble using CRM software. It’all about aligning the company strategy in identifying, acquiring and retaining customers. and setting priorities and come up with action plans to achieve these goals.

]]> By: Tiens http://www.crmoutsiders.com/2009/12/08/crm-sabotage-or-how-to-avoid-adoption-black-holes/comment-page-1/#comment-2496 Tiens Thu, 17 Dec 2009 12:16:26 +0000 http://www.crmoutsiders.com/?p=1106#comment-2496 I am new to the CRM. Our techniciens work on the database and i just use it without evening know how it's set up. I think the tip you gave there was good and can make me also have a contribution vto make as far as our CRM is concerned I am new to the CRM. Our techniciens work on the database and i just use it without evening know how it’s set up. I think the tip you gave there was good and can make me also have a contribution vto make as far as our CRM is concerned

]]> By: Jesse James http://www.crmoutsiders.com/2009/12/08/crm-sabotage-or-how-to-avoid-adoption-black-holes/comment-page-1/#comment-2471 Jesse James Tue, 15 Dec 2009 16:05:44 +0000 http://www.crmoutsiders.com/?p=1106#comment-2471 Very well stated. I know that when the company I was with migrated to a new CRM system, they did not migrate their mindset. No matter how good the technology you have to shift gears mentally. I am glad that you are pointing this out to save the pitfalls experienced by others when switching. Very well stated. I know that when the company I was with migrated to a new CRM system, they did not migrate their mindset. No matter how good the technology you have to shift gears mentally.

I am glad that you are pointing this out to save the pitfalls experienced by others when switching.

]]> By: Natalie Giddings http://www.crmoutsiders.com/2009/12/08/crm-sabotage-or-how-to-avoid-adoption-black-holes/comment-page-1/#comment-2423 Natalie Giddings Tue, 08 Dec 2009 22:52:11 +0000 http://www.crmoutsiders.com/?p=1106#comment-2423 Martin - Great post - I did have to Google what the word 'nefarious' meant though! I have been involved in many adoption phases of CRM now and positive change in behavior have only occurred once the correlation between 'relationship' & 'connecting' is highlighted to our sales staff. Many of the good sales people choose that job because of those two elements. Words like Automation, Pipeline, Forecast just put them to sleep! Martin – Great post – I did have to Google what the word ‘nefarious’ meant though!
I have been involved in many adoption phases of CRM now and positive change in behavior have only occurred once the correlation between ‘relationship’ & ‘connecting’ is highlighted to our sales staff.
Many of the good sales people choose that job because of those two elements.
Words like Automation, Pipeline, Forecast just put them to sleep!

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