Posted in CRM, Conferences, SugarCRM, cloud computing, social CRM, social media on Jan 26th, 2010 1 Comment »
SugarCON 2010 is officially upon us – insofar as nothing is official without a press release.
This year’s event is already proving to be bigger and better than ever. More tracks, more speakers, more fun, more…everything.
Stay tuned for some awesome keynotes, and be sure to check out the session tracks on the agenda page. There are [...]
Posted in Apple, Application Design, CRM, Google, Mobile, Open Source, SaaS, SugarCRM, cloud computing, social CRM, social media, twitter, web 2.0 on Jan 25th, 2010 No Comments »
I had an interesting Twitter exchange today with analyst turned social guru Esteban Kolsky. (If you’re not already following him – do so now) I asked the twitterverse what they felt the possibility of “the browser as the desktop” -thinking about how cloud-based software makes desktop operating systems (at least anything heavy) nearly obsolete.
Think about [...]
Posted in CRM, SugarCRM, twitter on Jan 20th, 2010 2 Comments »
There is no shortage of cool integrations and mashups tied in to SugarCRM. But I just saw that a great member of the Sugar community Josh Sweeney has created a nice integration between MailChimp and SugarCRM.
Why is this cool? Well, Josh has been one of those guys that understood the real value of social media [...]
Posted in CRM, social CRM, social media, twitter on Jan 18th, 2010 1 Comment »
I am sure there are a lot of vendors, practitioners and users that will disagree with me – but I am not a fan of the state of B2C CRM. To explain, I think that there is a HUGE difference between effectively managing the well documented B2B sales relationships in a CRM system versus the [...]
Posted in CRM, Conferences, SugarCRM, cloud computing, social CRM, social media, web 2.0 on Jan 11th, 2010 No Comments »
It is already shaping up to be a crazy week here at Sugar HQ. All employees are in town for a week of meetings – as we prepare to continue our record growth into 2010.
So, needless to say – this week will be a quiet one for Outsiders. Speaking of Outsiders, the blog was named [...]
Posted in CRM, Microsoft, SugarCRM, salesforce.com, social CRM, social media, twitter, web 2.0 on Jan 6th, 2010 1 Comment »
In my latest Outsiders monthly poll I asked the blog readership and the Twitterverse at large what NON-CRM system they are most using in their organizations. Here was the breakout:
43% – Email/Spreadsheets
22% – Online data Service (Hoover’s, InsideView, Jigsaw etc.)
18% – Social Network (Facebook, LinkedIn)
12% – Twitter
4% – Other
OK, this tells me a few things. [...]
Posted in CRM, social CRM, social media, twitter, web 2.0 on Jan 4th, 2010 1 Comment »
As the NFL playoffs begin, another sports weekend phenomenon is about to begin: the steady ramping up of new commercial spots for beer, snacks, cars, etc. This of course leads up to the ultimate festival of 30 second bliss: the Super Bowl commercial.
In this economy, companies have to think long and hard on the value [...]
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