http://www.crmoutsiders.com/2010/05/03/sage-software-does-cloud-but-not-saas/?utm_source=rss&utm_medium=rss&utm_campaign=sage-software-does-cloud-but-not-saas Former analyst and journalist discuss CRM from the vendor-side Thu, 09 Feb 2012 18:49:59 +0000 hourly 1 http://wordpress.org/?v=3.1.3 http://www.crmoutsiders.com/2010/05/03/sage-software-does-cloud-but-not-saas/comment-page-1/#comment-2997 John Wed, 05 May 2010 17:39:22 +0000 http://www.crmoutsiders.com/?p=1369#comment-2997 I can't reveal my name here since I sell Sugar AND Sage products. But... You are correct sir! I can’t reveal my name here since I sell Sugar AND Sage products.
But…
You are correct sir!

]]> http://www.crmoutsiders.com/2010/05/03/sage-software-does-cloud-but-not-saas/comment-page-1/#comment-2995 jbmahon Tue, 04 May 2010 21:39:38 +0000 http://www.crmoutsiders.com/?p=1369#comment-2995 In my experience, multi-tenant SaaS tends to be driven by technology choices that prioritize the interests of the vendor over those of the individual customer, which inevitably results in solution compromise. For example, beyond the basic configuration toolset, most SaaS vendors expect their customers carry out something akin to keyhole surgery when it comes to development; making them blindly negotiate their way around tricky run-time exceptions, proprietary code, test compliancy requirements and rigid data structures. All designed to ensure that individual customers are sufficiently hamstrung that they sit neatly, quietly and obediently in their cubicle. Then they lock down all features and capabilities, and introduce them to a pricing segmentation strategy that would make a budget airline blush. And that’s before you throw a spanner like commercial open source into the works (software asset management anyone??). Remember, Tier 1 analysts say that economics remain the overriding reason why most companies move to SaaS. In fact, Gartner’s most recent worldwide survey on SaaS cited TCO advantage as the #1 reason (54%) driver for SaaS adoption. So, if the customer gets all of the ownership benefits of SaaS without all the limitations, restrictions and other gotchas, isn’t that the most important thing????????? In my experience, multi-tenant SaaS tends to be driven by technology choices that prioritize the interests of the vendor over those of the individual customer, which inevitably results in solution compromise. For example, beyond the basic configuration toolset, most SaaS vendors expect their customers carry out something akin to keyhole surgery when it comes to development; making them blindly negotiate their way around tricky run-time exceptions, proprietary code, test compliancy requirements and rigid data structures. All designed to ensure that individual customers are sufficiently hamstrung that they sit neatly, quietly and obediently in their cubicle. Then they lock down all features and capabilities, and introduce them to a pricing segmentation strategy that would make a budget airline blush. And that’s before you throw a spanner like commercial open source into the works (software asset management anyone??). Remember, Tier 1 analysts say that economics remain the overriding reason why most companies move to SaaS. In fact, Gartner’s most recent worldwide survey on SaaS cited TCO advantage as the #1 reason (54%) driver for SaaS adoption. So, if the customer gets all of the ownership benefits of SaaS without all the limitations, restrictions and other gotchas, isn’t that the most important thing?????????

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