http://www.crmoutsiders.com/2010/06/22/salesforce-coms-chatter-and-the-connundrum-of-b2b-social-crm/?utm_source=rss&utm_medium=rss&utm_campaign=salesforce-coms-chatter-and-the-connundrum-of-b2b-social-crm Former analyst and journalist discuss CRM from the vendor-side Thu, 09 Feb 2012 18:49:59 +0000 hourly 1 http://wordpress.org/?v=3.1.3 http://www.crmoutsiders.com/2010/06/22/salesforce-coms-chatter-and-the-connundrum-of-b2b-social-crm/comment-page-1/#comment-4373 Marcus Thu, 02 Jun 2011 23:47:25 +0000 http://www.crmoutsiders.com/?p=1509#comment-4373 One obstacle for many enterprises is compliance. I recently added a straightforward FREE application that provides a stopgap: Chatter Delete Blocker. http://bit.ly/chatterdeleteblocker One obstacle for many enterprises is compliance. I recently added a straightforward FREE application that provides a stopgap: Chatter Delete Blocker.
http://bit.ly/chatterdeleteblocker

]]> http://www.crmoutsiders.com/2010/06/22/salesforce-coms-chatter-and-the-connundrum-of-b2b-social-crm/comment-page-1/#comment-3924 Social Networking: A Major Trend in SaaS CRM | Sramana Mitra Sat, 06 Nov 2010 16:13:15 +0000 http://www.crmoutsiders.com/?p=1509#comment-3924 [...] Martin Schneider of CRM Outsiders says that Chatter is simply a tool for internal collaboration and there is nothing unique about it. For a business to truly become customer-centric, there is a need to transcend the firewall between the “customer” as an individual and the CRM system. Salesforce’s Chatter has this gap. But RightNow’s Social Solution does make an attempt to use social networking for a B2C CRM while maintaining the B2B focus. [...] [...] Martin Schneider of CRM Outsiders says that Chatter is simply a tool for internal collaboration and there is nothing unique about it. For a business to truly become customer-centric, there is a need to transcend the firewall between the “customer” as an individual and the CRM system. Salesforce’s Chatter has this gap. But RightNow’s Social Solution does make an attempt to use social networking for a B2C CRM while maintaining the B2B focus. [...]

]]> http://www.crmoutsiders.com/2010/06/22/salesforce-coms-chatter-and-the-connundrum-of-b2b-social-crm/comment-page-1/#comment-3727 CRM Outsiders » Blog Archive » Five Reasons Why Salesforce.com’s Chatter Will Fail Fri, 03 Sep 2010 18:54:45 +0000 http://www.crmoutsiders.com/?p=1509#comment-3727 [...] have been watching the concept of Chatter for a while now. On the one hand, I could kick myself for not making more hype out of Sugar Feeds, the exact same [...] [...] have been watching the concept of Chatter for a while now. On the one hand, I could kick myself for not making more hype out of Sugar Feeds, the exact same [...]

]]> http://www.crmoutsiders.com/2010/06/22/salesforce-coms-chatter-and-the-connundrum-of-b2b-social-crm/comment-page-1/#comment-3437 Data B2B UK Fri, 16 Jul 2010 15:04:49 +0000 http://www.crmoutsiders.com/?p=1509#comment-3437 Some really good points on the world of b2b data. Some really good points on the world of b2b data.

]]> http://www.crmoutsiders.com/2010/06/22/salesforce-coms-chatter-and-the-connundrum-of-b2b-social-crm/comment-page-1/#comment-3296 Weekly Poll: Is Salesforce.com Chatter Really That Unique? Does it Matter? | Tech News Ninja Wed, 23 Jun 2010 01:45:17 +0000 http://www.crmoutsiders.com/?p=1509#comment-3296 [...] CRM Outsiders smartly points out that most all enterprises are mostly consuming the data from the social Web. There is little interaction, which calls into question if customers really want social CRM: “….but very few enable a company to transcend the firewall between the “customer” as an individual and the CRM system. Salesforce’s Chatter is guilty of this gap. But so are most other B2B CRM systems. [...] [...] CRM Outsiders smartly points out that most all enterprises are mostly consuming the data from the social Web. There is little interaction, which calls into question if customers really want social CRM: “….but very few enable a company to transcend the firewall between the “customer” as an individual and the CRM system. Salesforce’s Chatter is guilty of this gap. But so are most other B2B CRM systems. [...]

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