Posted in CRM, SaaS, Social Business, social CRM, SugarCRM, twitter on Jul 29th, 2010 5 Comments »
This is just a small thought – as I have far too many ideas that are too big for a tweet and not really epic blog material. But looking at Michael Maoz’s recent blog post around customer service vs. social. He makes a great point: good service is a must-have goal of any company and [...]
Posted in CRM, e-commerce, Social Business, social CRM, social media, SugarCRM on Jul 27th, 2010 5 Comments »
I was going to continue the comment thread in Mitch’s last post on VRM but I think it warrants its own post. Mitch hints in the title about the “responsibility” for managing a relationship, and who has the most responsibility for a relationship. I think that whole line of thinking is flawed, for many reasons. [...]
Posted in CRM, social CRM on Jul 26th, 2010 8 Comments »
We have made it through the heatwave, but it is possible that this particular author has suffered some lasting effects of the heat. While CRMOutsiders is supposed to take an objective ‘Outside-in’ view point of CRM, writing a blog post about VRM – Vendor Relationship Management might be just pushing it a little too far, [...]
Posted in CRM, Social Business, social CRM, social media, SugarCRM, twitter on Jul 22nd, 2010 1 Comment »
I was having a bit of a bad day yesterday. My Comcast internet connectivity was spotty, and Webex had a blip and did not allow me to speak on a very well attended webcast I was hosting. After getting frustrated with these events – I did what any social media geek does when annoyed – [...]
Posted in Social Business, social CRM, social media on Jul 19th, 2010 9 Comments »
Setting the Stage: You are doing some research, getting ready to purchase a new life insurance policy. The research starts slowly, you go to a few websites, figure you will register, maybe even give up your email address. It could be there was some bit of value offered, access to the interesting looking calculator that [...]
Posted in CRM, Social Business, social CRM, social media, SugarCRM, twitter on Jul 16th, 2010 9 Comments »
I have been swamped with Sugar 6 release stuff – and haven’t had a ton of time to blog or even get on Twitter to see what’s up. Thanks to both Mitch for always keeping the blog fresh with ideas and to Larry for a great guest post on SugarCRM and the nature of open [...]
Posted in CRM, Open Source, SugarCRM on Jul 15th, 2010 13 Comments »
Outsiders Note: This is the first Outsiders post by SugarCRM CEO Larry Augustin. As Larry explains below – the immense buzz around SugarCRM’s landmark release of Sugar 6 revived some questions around SugarCRM’s role and influence as an open source company. With such a long and storied history in the open source movement, I thought [...]
Posted in Uncategorized on Jul 14th, 2010 No Comments »
In Part I of this series (it was not a series before, but now that there is a Part II…) I started to dissect a research paper, highlighted by Irving Wladawsky-Berger, where he tackles the topic of “IT in the age of the Cloud”. Mr. Wladawsky-Berger references a study on The Future of Corporate IT [...]
Posted in CRM, Information Technology on Jul 12th, 2010 10 Comments »
I know the subject line sounds kind of creepy. But, Co-conspirator Martin Schneider wrote a few weeks ago “What is ITs role in the Social CRM Revolution” and I could not help myself. Then, on this bright and sunny Monday morning, I see a post by Irving Wladawsky-Berger, where he tackles the topic of “IT [...]
Posted in Random on Jul 8th, 2010 1 Comment »
I have been witnessing some strange things lately, not sure if you have noticed it too. For one, it is nearly 95 degrees outside, and I live in northern Vermont. I am not used to the heat; however the heat wave might be having a impact, making people do strange things. The strangeness I am [...]
Follow us on Twitter