Sometimes, the simplest technology change can enable the most profound change in business processes. I just had a talk with our new CMO Nick Halsey about something that we have not really talked much about leading up to the Sugar 6 launch.
And this seemingly insignificant change can potentially enable many of our existing customers to [...]
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Posted in Application Design, CRM, Conferences, SaaS, Social Business, SugarCRM, cloud computing, salesforce.com, social CRM, social media on Jun 24th, 2010 1 Comment »
SugarCRM CEO Larry Augustin and Eucalyptus CEO former head of MySQL Marten Mickos sat down with Spikesource CEO Kim Polese at the Structure conference today. The talk was around SaaS/Cloud and open source.
It was an interesting talk – and brought up some interesting points. I think the most interesting one was not necessarily around SaaS, [...]
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While I was traveling through Europe for our CRM Acceleration events over the past several months, some interesting things were happening on the SaaS/Cloud front back here in the U.S.
Both Intuit and Sage Software saw serious outages and down times for their SaaS versions of their CRM and ERP product lines. That is some scary [...]
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I spent a lot of the day on calls, between me and CEO Larry Augustin and several with financial analysts. It seems there is a lot of interest in there in SugarCRM’s model where our partners do much of the hosting and SaaS delivery – enabling the kind of flexibility, choice and portability promised by [...]
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This is one of those thoughts that I think we all feel – but rarely gets talked about from a vendor perspective. From a social CRM perspective, one of the biggest hurdles is not the “monitoring” or even the act of engaging with customers – we should be doing that regardless.
Instead, where I see CRM [...]
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I wanted to get a “Jump the Shark” type reference in the title of this post – but it didn’t make sense, and frankly is a pretty played out term.
Anyway…Sage Software has just announced that they are going to make their applications available in the cloud on Amazon Web Services (AWS).
Hmmmm…
To me, what Sage has [...]
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I just had an interesting working session with Jan Sysmans, director of product marketing here at Sugar. While we were working on some presentation slides for some sessions we will be co-tackling around the world on social CRM as part of the Spring CRM Acceleration World Tour – something profound leaped into my mind.
Unlike some [...]
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I am sure I speak for a lot of us here at SugarCRM and in the apps business in general when I say that I was waiting with considerable anticipation when rumors of a Salesforce.com and VMWare partnership began surfacing last month.
The potential here, to be honest, was huge. Was Salesforce.com FINALLY going to let [...]
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Good day to all! This post was supposed to be done yesterday, however, I was a bit waterlogged! For those not located on the east coast of the US, Boston picked up between 5 and 7 inches of rain, and if that was not enough, I traveled to New Jersey to enjoy the rain….again. I [...]
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I have been guest posting here on Outsiders for only a short time. After this post, one may wonder whether I will be invited back for more, or not. So, I will quickly get to the point. Two things happened during this past week which drove me to write this post.
Marc Benioff wrote a great [...]
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