Posted in Application Design, CRM, cloud computing, salesforce.com, social CRM on Mar 10th, 2010 No Comments »
I have been guest posting here on Outsiders for only a short time. After this post, one may wonder whether I will be invited back for more, or not. So, I will quickly get to the point. Two things happened during this past week which drove me to write this post.
Mark Benioff wrote a great [...]
Posted in Application Design, CRM, Conferences, SugarCRM on Mar 1st, 2010 No Comments »
We are in the home stretch leading into SugarCon, the biggest CRM event of the year (as far as I’m concerned).It’s going to be an amazing event.
Originally, I wanted to do a series of posts a-la Steven Colbert’s “Better Know a District” which highlighted every session we were putting on. Then, I realized that a) [...]
Posted in Application Design, CRM, social CRM, social media, twitter, web 2.0 on Feb 24th, 2010 1 Comment »
I just had a series of great calls with analysts today, including the always erudite Denis Pombriant. And I also met with the founders of a cool new company called BeRelevant. Both these meetings got me thinking, as usual.
Denis and I had a great talk about getting back to the business value of CRM – [...]
Posted in Application Design, CRM, SugarCRM, cloud computing, salesforce.com, social CRM, social media, twitter, web 2.0 on Feb 17th, 2010 6 Comments »
I am supposed to be finishing up a slide deck for a conference speech I am giving (which was due on Friday) and also extending invites to customers for SugarCon (maybe if some of you readers register I can kill at least two birds here – please?). But in my usual scatterbrained manner I was [...]
Posted in Apple, Application Design, CRM, Google, Mobile, Open Source, SaaS, SugarCRM, cloud computing, social CRM, social media, twitter, web 2.0 on Jan 25th, 2010 No Comments »
I had an interesting Twitter exchange today with analyst turned social guru Esteban Kolsky. (If you’re not already following him – do so now) I asked the twitterverse what they felt the possibility of “the browser as the desktop” -thinking about how cloud-based software makes desktop operating systems (at least anything heavy) nearly obsolete.
Think about [...]
Posted in Application Design, CRM, Microsoft, Open Source, SaaS, SugarCRM, cloud computing, salesforce.com on Dec 18th, 2009 1 Comment »
I received a comment/question on my last post. The individual asked me to explain how Microsoft is more application-centric in its cloud vision, and to better define my definition of the cloud. I responded in the comments section, but I liked my definition so much I wanted to make a post out of it.
Below is [...]
Posted in Application Design, CRM, Mobile, Open Source, SugarCRM on Dec 3rd, 2009 3 Comments »
It has been a busy week here as usual at Sugar HQ, but especially so as we made Sugar 5.5 generally available this week.
Sugar 5.5 has a lot of the typical “cool stuff” one expects for a major product release. The Mobile Studio Editor may be my favorite. SugarCRM has made mobile apps a simple [...]
Posted in Application Design, CRM, Microsoft, Open Source, SaaS, SugarCRM, cloud computing, salesforce.com on Nov 17th, 2009 1 Comment »
It seems a little counter intuitive to say that it looks like blue skies for Microsoft shops looking to extend Sugar into the cloud…but that is the case with a newly announced SugarCRM and Microsoft alliance focused on the Azure platform.
For those of you not cloud savvy, a bit on Azure:
Windows Azure is an Internet-scale [...]
Posted in Application Design, CRM, Open Source, SaaS, SugarCRM, cloud computing on Nov 11th, 2009 1 Comment »
I was following up on some coverage Sugar’s CEO Larry Augustin has received in the press and from the bloggers following that press. Larry has noted that the true cloud-powered solutions that are coming up are replacing (or at least evolving) the notions we have around SaaS. A nice distillation can be found here at [...]
Posted in Application Design, CRM, Google, SugarCRM, e-commerce on Nov 2nd, 2009 No Comments »
I ran a poll on Outsiders for the past month asking what systems you readers felt was the most important to link with your CRM. Thanks to all who participated.
Looking over the results – it is clear that ERP and E-Commerce are the main areas where people see the benefits of an integrated approach to [...]
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