Posted in Application Design, Open Source on Jul 22nd, 2008 No Comments »
I took note of David Rosenberg’s blog from yesterday about a new IDC study about open source and it’s validity as a viable business model. The study, while perhaps a little late (at least in terms of SugarCRM’s existence for over four years), is all-in-all good stuff and underscored some important aspects of the commercial […]
Posted in Application Design, CRM, SugarCRM on Jul 14th, 2008 No Comments »
I’m knee deep in prep for our big semi-annual sales training, but I came across an interesting blog post that warrants discussion. It is a CTO saying that he feels most CRM tools have TOO MUCH funtionality as it is…making the now almost cliche’d analogy that hardly anyone uses MS Word’s features in total, and […]
Posted in Application Design, CRM, Microsoft, Mobile, SugarCRM, Uncategorized on Jul 8th, 2008 No Comments »
I have had my head in the Sugar Wireless 2.0 upgrades for the past week or so, doing some demos and other work around the enhanced capabilities. So, when I saw this primer for Mobile CRM at My Customer.com I was glad to see that people are getting it more and more when it comes […]
Posted in Application Design, Open Source, SaaS, SugarCRM on Jul 8th, 2008 No Comments »
Intelligent Enterprise poised an interesting question in this article it ran last week: How can you integrate SaaS solutions with on-premise?
Companies such as Cast Iron and Boomi (mentioned in the article) are both great at accomplishing what they set out to do: integrating solutions with other solutions of preexisting partners. Yet in the end, the […]
Posted in Application Design, CRM, SugarCRM on Jul 7th, 2008 No Comments »
I believe that market sizing surveys and reports have a value. In a competitive world, it is good to make benchmarks in terms of what your rivals are up to - how well they’re performing, etc.
But some market estimates make no sense to me. Merrill Lynch recently put together a market report stating that it […]
Posted in Application Design, CRM, Open Source, SugarCRM on Jul 1st, 2008 No Comments »
I still get asked the usual questions when i tell people I work for a commercial open source software provider.
“So - how does your company make money?”
“Can ANYONE simply check in code to your solution?”
“Do businesses really buy open source software?”
I take the time to answer these questions fully, since you never know who might […]
Posted in Application Design, CRM on Jun 26th, 2008 No Comments »
At our last CRM Acceleration event in Boston, CRM analyst and friend of mine Denis Pombriant made some interesting points about adding a “customer module” to traditional CRM systems.
This is much different than your existing “Accounts” module - and does more to gather more free flowing data rather than exact transaction details. There’s a decent […]
Posted in Application Design, CRM, Open Source on Jun 25th, 2008 No Comments »
Dennis Pombriant, founder of Boston-based Beagle Research and a long-time CRM industry pundit, had an article featured today on ecommercetimes.com. In it, he spoke to the fallout that rising fuel prices and tough economic times is having on the CRM industry, and not merely the fact that when businesses make less money customer service typically […]
Posted in Application Design, Open Source on Jun 24th, 2008 No Comments »
McKinsey & Company released a great article as part of their McKinsey Quarterly that drives home a point I made just a few days ago.
While too long to go into detail here, the article, which cites SugarCRM, says that innovation and product development/feedback has been a predominately proprietary-based activity and that some businesses are starting […]
Posted in Application Design, CRM on Jun 20th, 2008 No Comments »
I’ve said before, we at SugarCRM are taking a very serious look at everything web 2.0 (or whatever buzzword you like best) and examining ways in which injecting these features into our product line will make sense to the user.
But, I cannot stress enough, we will never just add “social media” or whatever it’s called […]
