Posted in cloud computing on Jan 9th, 2009 No Comments »
With the floundering economy shrinking everybody’s wallet, you’re starting to see technology vendors offering products with an eye toward helping users save money. TVs are become standard with Internet connections, or as Martin mentioned in his blog Wednesday, sales forces being equipped with Netbooks as opposed to full-blown laptops.
But another example is cloud computing. Cloud […]
Posted in Application Design, Open Source, SAP, Siebel/PeopleSoft/JD Edwards/Oracle, SugarCRM, cloud computing on Jan 6th, 2009 No Comments »
Roger Burkhardt, president and CEO of Ingres, outlined some great open source predictions for 2009 in this LinuxWorld.com editorial.
In particular, points 3 and 5 really drive home trends already playing out in the market, and that should continue to in 09’. Open source and cloud computing will be a major theme at SugarCon this year, […]
Posted in Application Design, SaaS, cloud computing on Jan 5th, 2009 No Comments »
There continues to be a lot of hoopla throughout the industry on what actually constitutes cloud computing and whether or not it’s actually newsworthy. So when I found this ecommercetimes article containing a number of prevalent points about cloud computing by some industry heavyweights, it got me thinking.
Whether you’re talking about the ASP model from […]
Posted in CRM, SaaS, cloud computing, social media on Dec 17th, 2008 1 Comment »
I just got off the phone with a customer that will be presenting at SugarCon 2009. We were talking about Sugar On-Demand, the pros and cons associated with SaaS/cloud computing, and the economy when this director of IT made a very interesting point: cutting costs by skipping product upgrades and turning to cloud computing.
Given the […]
Posted in Application Design, Open Source, SaaS, SugarCRM, cloud computing on Dec 17th, 2008 No Comments »
I posted a few weeks ago about Microsoft’s vendor financing campaign, and it does make sense. Denis Pombriant makes a nice point in his latest CRM Buyer column about how vendor financing can “decentralize credit” and act as a nice stimulus. I agree - but I see vendor financing in two ways. I think for […]
Posted in CRM, Open Source, SugarCRM, cloud computing on Dec 16th, 2008 2 Comments »
I’ve taken note of a number of articles, including those by Paul Greenberg and Larry Dignan, all predicting companies to keep an eye on for 2009, whether they’re directly related to CRM or not. Here’s my two cents…
If there is a common thread, it’s certainly the recession, and how a vendor’s business model is poised […]
Posted in CRM, SugarCRM, cloud computing on Dec 15th, 2008 No Comments »
For marketers, Web 2.0 offers a remarkable new opportunity to engage consumers. If only they knew how to do it.
I found those comments, courtesy of a feature article in today’s Wall Street Journal, a great way of summing up the crossroads marketers currently find themselves at. But whereas the concept of importing sales leads or […]
Posted in Application Design, CRM, SugarCRM, cloud computing, web 2.0 on Dec 15th, 2008 1 Comment »
I have one more cool use case scenario for some of the new features in the Sugar Cloud Services release - multi-channel, embedded inexpensive training tools.
OK, here’s how I see this working:
With the new Sugar Portal Dashlets and Social feeds, users can embed any variety of multi-channel entities into the Sugar UI. This includes YouTube […]
Posted in CRM, SugarCRM, cloud computing, web 2.0 on Dec 12th, 2008 No Comments »
I just got off a webinar planning call with a customer and the customer noted something that made my Sugar Cloud Connectors ears ring.
The customer noted that prior to their deployment of Sugar Professional, they hired temporary personnel to search the web for information about their prospects, performing Google searches and entering data into a […]
Posted in Application Design, CRM, SugarCRM, cloud computing, social media, web 2.0 on Dec 11th, 2008 No Comments »
CIOZone has a good article on how to navigate the new world of Social CRM or CRM 2.0 (take your pick as to the buzzword of the day).
I think the best point is made here:
Understand the social computing solutions landscape. You must learn to navigate an emerging CRM solutions landscape that includes both traditional solutions […]
