The way companies use and pay for customer relationship
management (CRM) applications is changing. Moving from a
predominantly perpetual license-based system, where companies paid a large up-front sum and then smaller annual maintenance fees, CRM software providers are now moving towards monthly or annual subscription fees to access CRM software on the Internet. The various [...]
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Now that CRM is going Social and your activities are being streamed live into people’s work lives, it’s even more important to remember that you don’t have to (and in some cases definitely shouldn’t) share everything in your social media streams. For years we have been told Information Exchange is great and that knowledge shared [...]
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So… you just sent out your best ever mail campaign. SugarCRM has pulled the results back into your Campaign Status showing it went out to every recipient, yet there are no reads, no click-throughs and no useful data to go prospecting from. Did they actually receive the mail? If they did, was it simply deleted [...]
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The Royal Wedding of HRH Prince William and Kate Middleton on Friday 29th April 2011 was the first Royal Wedding streamed live across the world via the Internet and not only made National and International history, but also set and broke a good few records in the process. With so much emphasis and attention being [...]
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One of the recurring questions I get from customers and prospects all over the world is, what is the secret to a successful CRM implementation? My answer resonates with companies large and small, here in North America, in Europe and in Asia. The secret to a successful CRM implementation is process, process, process. A CRM [...]
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Posted in cloud computing, CRM, M&A, SaaS, salesforce.com, Social Business, social CRM, social media, SugarCRM, web 2.0 on Mar 30th, 2011 8 Comments »
I remember there was a song that was pretty popular a few years ago called “If I had a Million Dollars,” by the Bare Naked Ladies. That song seems childish and silly compared to the spending spree that Salesforce.com has been on over the past several months. The two main acquisitions by Salesforce that give [...]
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I just read that Basho Technologies, which has created an open source, highly available and fault-tolerant data structure for the cloud called Riak, has landed a cool $7.5m in new funding. The news is interesting, as it shows more and more people are not only banking on NoSQL and other cloud-optimized data architectures from an [...]
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I just read a blog post about Amazon’s use of Oracle in the cloud that I can only call stupid. Just stupid. The post implies that open source will not grow in the cloud because enterprises want the tried and true expensive and inflexible nature of the Oracle database. Wait…what? While I will not argue [...]
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Many have probably seen that Salesforce.com has acquired web conferencing tools provider DimDim for $31m. (The rumors of this deal had been percolating since before Dreamforce so for many this was no surprise at all.) The deal pits Salesforce.com in many ways against some big companies and very popular products – Citrix’s GoToMeeting and Cisco’s Webex, [...]
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Posted in Application Design, cloud computing, CRM, Google, Microsoft, SaaS, salesforce.com, Social Business, social CRM, social media, SugarCRM on Nov 23rd, 2010 No Comments »
Salesforce.com seems to be blowing out its sales numbers and in a lot of ways that is great news. What is good for the market leader is good for everyone in the space: the great sales numbers validate our market message and really proves that all businesses need a great CRM initiative. One of the [...]
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