Cruel dictator? Benevolent gatekeeper? Ignorant chump? All these words could describe your IT department’s stance to social media and how your organization drives business value out of the social revolution.
Really, what is the ideal role for IT when it comes to adding social tools into the day-to-day life of sales, marketing and support agents?
I am [...]
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Posted in Application Design, CRM, Conferences, SaaS, Social Business, SugarCRM, cloud computing, salesforce.com, social CRM, social media on Jun 24th, 2010 1 Comment »
SugarCRM CEO Larry Augustin and Eucalyptus CEO former head of MySQL Marten Mickos sat down with Spikesource CEO Kim Polese at the Structure conference today. The talk was around SaaS/Cloud and open source.
It was an interesting talk – and brought up some interesting points. I think the most interesting one was not necessarily around SaaS, [...]
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Posted in CRM, SaaS, Social Business, SugarCRM, cloud computing, salesforce.com, social CRM, social media, twitter, web 2.0 on Jun 22nd, 2010 2 Comments »
All the talk I’ve heard in the past couple of years around the social revolution and its pertaining to CRM is that all businesses need to become more customer-centric. This means a new level of transparency both inside your organization, and between the company and its customers.
I don’t think anyone would disagree with these tenets [...]
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While I was traveling through Europe for our CRM Acceleration events over the past several months, some interesting things were happening on the SaaS/Cloud front back here in the U.S.
Both Intuit and Sage Software saw serious outages and down times for their SaaS versions of their CRM and ERP product lines. That is some scary [...]
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I have been spending time here in Dublin with our partner Provident Technology (Gary and John are as great at hospitality as they are aiding CRM implementations – in short, awesome).
They have shown me an interesting integration they have done with Cryptocard. Essentially, Provident has enabled users of SugarCRM in the cloud to leverage Cryptocard’s [...]
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Our CRM Acceleration World Tour is in full swing, co-sponsored with our regional partners. We have taken Oslo, London, Paris, Lisbon and now Madrid by storm. Highlighting the event is a demo of Sugar 6 (if you haven’t spun up a beta account in our cloud yet – what are you waiting for? Sugar 6 [...]
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I spent a lot of the day on calls, between me and CEO Larry Augustin and several with financial analysts. It seems there is a lot of interest in there in SugarCRM’s model where our partners do much of the hosting and SaaS delivery – enabling the kind of flexibility, choice and portability promised by [...]
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I wanted to get a “Jump the Shark” type reference in the title of this post – but it didn’t make sense, and frankly is a pretty played out term.
Anyway…Sage Software has just announced that they are going to make their applications available in the cloud on Amazon Web Services (AWS).
Hmmmm…
To me, what Sage has [...]
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I just had an interesting working session with Jan Sysmans, director of product marketing here at Sugar. While we were working on some presentation slides for some sessions we will be co-tackling around the world on social CRM as part of the Spring CRM Acceleration World Tour – something profound leaped into my mind.
Unlike some [...]
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I am sure I speak for a lot of us here at SugarCRM and in the apps business in general when I say that I was waiting with considerable anticipation when rumors of a Salesforce.com and VMWare partnership began surfacing last month.
The potential here, to be honest, was huge. Was Salesforce.com FINALLY going to let [...]
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