Posted in CRM on Jul 23rd, 2008 No Comments »
I just read that Bausch and Lomb has named Alan Farnsworth as VP of customer service and CIO. Besides dumping a boatload of work on a single guy, here’s an example of a big business executing on the best practice of making sure IT is working in connection with customer-facing departments to ensure that a […]
Posted in CRM, Open Source, SugarCRM on Jul 23rd, 2008 No Comments »
I blogged about a cool Sugar/Openbravo ERP integration a few weeks ago…and while it is impossible to list all of the cool integrations people out there are doing with SugarCRM, a few stand out to me.
I just saw that DataSync has put together a very cool SugarCRM/Zimbra integration. According to them:
The first version of the […]
Posted in CRM, SugarCRM on Jul 21st, 2008 No Comments »
I just got back to business after a relaxing weekend following a whirlwind week that included an intensive SugarCRM sales training that I helped put together. While some people may thing “Ugh - yet another boring sales training seminar,” these are quite different - at last I’d like to think so. They are more interactive, […]
Posted in Application Design, CRM, SugarCRM on Jul 14th, 2008 No Comments »
I’m knee deep in prep for our big semi-annual sales training, but I came across an interesting blog post that warrants discussion. It is a CTO saying that he feels most CRM tools have TOO MUCH funtionality as it is…making the now almost cliche’d analogy that hardly anyone uses MS Word’s features in total, and […]
Posted in Apple, CRM, Mobile, SugarCRM on Jul 11th, 2008 No Comments »
I have been doing a lot of briefings with partners and media around SugarCRM’s upcoming release as it regards our updated wireless capabilities. And the resounding response has been something to the tune of - “Wait…so it just works automatically from my mobile device?!?!?!”
It’s as if people are all too accustomed to complexity, lengthy setups, […]
Posted in CRM on Jul 11th, 2008 1 Comment »
I just read that U.S. Airways will be removing the in-flight entertainment systems on domestic flights, stating that the removal of the 500-pound systems will save weight and thus fuel, resulting in $10 million annually.
I understand what the airline industry is going through (my uncle is a pilot for Continental). In an industry that’s riddled […]
Posted in CRM on Jul 10th, 2008 No Comments »
Ala Martin’s blog below, I found this article, “The Future State of the CRM Market,” courtesy of pcworld.com. It outlines how CRM vendors could confront rough times in the face of harsh economic conditions.
It’s loaded with an abundance of interesting points (based mostly on a recent AMR Research report and resulting interview), and among other […]
Posted in CRM, Open Source, SugarCRM on Jul 9th, 2008 No Comments »
I just completed work on a small bylined article that I’ve written for a European publication about SugarCRM and how our product offerings are well suited for the small- and medium-sized business (SMB) market. Whenever I read about CRM for SMBs two paying points usually jump forward: price and Microsoft integration, both of which are […]
Posted in Application Design, CRM, Microsoft, Mobile, SugarCRM, Uncategorized on Jul 8th, 2008 No Comments »
I have had my head in the Sugar Wireless 2.0 upgrades for the past week or so, doing some demos and other work around the enhanced capabilities. So, when I saw this primer for Mobile CRM at My Customer.com I was glad to see that people are getting it more and more when it comes […]
Posted in CRM on Jul 7th, 2008 No Comments »
Sharon Mertz, a long-time industry analyst at Gartner, released her firm’s yearly market forecast report for CRM. All-in-all, it spelled good news across the board. As was to be expected, SaaS was the big market driver, with sales increasing 23 percent in 2007.
You can get all the details here; but I took particular note of […]
