Posted in Application Design, CRM, SugarCRM, cloud computing on Dec 8th, 2008 No Comments »
I am not going to go through all the cool new stuff on Sugar’s new release coming out, but will give a brief description:
It is pretty frickin’ cool!
The Cloud Connectors, Sugar Feeds (think Twitter for CRM without all the hassle of following and setting up groups etc.) and the Portal Dashlets give Sugar users all […]
Posted in CRM on Dec 5th, 2008 No Comments »
McKinsey and Company has been pushing out a lot of good research lately, which is the reason I find myself blogging about them yet again. This latest article in the McKinsey Quarterly speaks to one hot-button topic that’s bedeviled the CRM industry for decades: the economy and marketing.
Marketing during an economic downturn has always been […]
Posted in Application Design, CRM, Open Source, SugarCRM, cloud computing, social media, web 2.0 on Dec 5th, 2008 No Comments »
I am doing a lot of analyst and press briefings for our next release (which is awesome BTW) and I always get the question: How much of this is out-of-the-box functionality?
And I answer in kind. Fine. But on a call with the always illuminating Denis Pombriant of Beagle Research (seriously, I never leave a conversation […]
Posted in CRM, Open Source, web 2.0 on Dec 4th, 2008 1 Comment »
Here at SugarCRM we have been fortunate enough to have built up a sizable and strong performing sales organization based on the simple concept of not spending a lot of money. In the early days, SugarCRM was a cool new PHP-based solution, and a phone number on a web site. In a sense, that model […]
Posted in Apple, Application Design, CRM, Mobile, SugarCRM on Dec 2nd, 2008 No Comments »
We are still seeing huge interest and uptake of Sugar 5.1 thanks in part to the very cool updated mobile capabilities. With the growing acceptance of the mobile web browser as the de facto interface for mobile business apps, coupled with the iPhone becoming increasingly “enterprise ready” the SugarCRM mobile story is complete and rolling […]
Posted in CRM, SaaS, SugarCRM on Dec 1st, 2008 No Comments »
I am back in the office after a welcomed Thanksgiving break back east…It is always good to see family and such, but I think this Thanksgiving there is a lot more “being thankful” going on across the US. All too often we take for granted our situations so this year seemed a reminder of sorts…
During […]
Posted in CRM on Dec 1st, 2008 No Comments »
I’ve been speaking with a number of SugarCRM customers over the past week who are leveraging our Professional and Enterprise versions in ways we could have never imagined…as partner relationship management (PRM) solutions, customer interaction hubs linking industry-specific practices and departments together, and even as desktop metadata hubs, so to speak, pulling data from legacy […]
Posted in CRM on Nov 25th, 2008 No Comments »
Along the same lines of Martin’s comments about Twitter, Web 2.0 and how these technologies are limited only by the user’s imaginations, I came across a report released today by Forester analyst William Band.
The title, CRM 2.0: Fantasy or Reality? How Trail-Blazing Companies Are Implementing Social Customer Strategies, truly speaks volumes, because for many businesses, […]
Posted in CRM, Random, SugarCRM on Nov 25th, 2008 No Comments »
I am getting the hang of making podcast, and its actually pretty fun…
Check out the second installment of the CRM Outsiders Take of the Week (or TOTW for short)…
I’m off to the east coast to commisserate with family over what will probably be another embarrasing nationally televised Eagles loss to what used to be a […]
Posted in CRM, SugarCRM, social media, web 2.0 on Nov 25th, 2008 No Comments »
I have to admit I am still trying to find the appeal of the generic use of Twitter (my tweet name - if that’s what they call it - is still mschneider718 by the way). I like how easy it is to blog a sentence or two and send it out to the world…but unless […]
