Posted in Application Design, CRM, Customer Conversations, SugarCRM, social CRM on Mar 16th, 2010 No Comments »
Good day to all! This post was supposed to be done yesterday, however, I was a bit waterlogged! For those not located on the east coast of the US, Boston picked up between 5 and 7 inches of rain, and if that was not enough, I traveled to New Jersey to enjoy the rain….again. I [...]
Posted in CRM, Customer Conversations, Social Business, SugarCRM, social CRM, social media, web 2.0 on Mar 12th, 2010 No Comments »
It is amazing how quickly the marketplace around “social” fragmented into different focus areas. I guess this is to be expected. I mean, the nature of social media is pretty darn fragmented as it is. So it follows suit that the supporting market break off into several directions. I have had a lot of mildly [...]
Posted in CRM, Conferences, Customer Conversations, SugarCRM on Feb 24th, 2010 No Comments »
Just a shout out to all of the German and EU at large readers of Outsiders who are attending CeBIT this year. SugarCRM will be well represented at the event – with some of our partners showing off cool integrations and customer success stories.
Sugar partner PSTech will be exhibiting its Sugar/Cisco integration – powering next [...]
Posted in CRM, Customer Conversations, SugarCRM on Oct 26th, 2009 No Comments »
Just a quick note to invite the Outsiders crowd to join in on what is promising to be a great conversation between myself and a great Sugar user Control Technology.
The webinar is being hosted by 1:1 Media, and you can register online here. The webinar will take place Wednesday, October 28 at 11Am pacific time/2PM [...]
Posted in CRM, Conferences, Customer Conversations, SugarCRM on Sep 18th, 2009 1 Comment »
The past few days have been a whirlwind to say the least – three cities in three days, filled with great conversations with great people. The CRM Acceleration road show kicked off to great success in Austin, Houston and Denver.
It is great to see the different types of CRM enthusiasts in the Sugar universe – [...]
Posted in CRM, Customer Conversations, SugarCRM on Aug 5th, 2009 1 Comment »
Just thought I’d share this cool news that just came across my inbox. One of SugarCRM’s earlier large deployments, athenahealth has a very smart and capable co-founder named Todd Park, who really took Sugar to the limit early on.
Thanks to his innovative take on technology, healthcare and simply improving processes around people and systems – [...]
Posted in CRM, Customer Conversations, SugarCRM on Aug 3rd, 2009 1 Comment »
Just had an interesting talk with a prospect, and would be interested in hearing from current Sugar users around this…
The prospect deals in software they distribute to both customers and partners – and thus have software bugs they track with a stand alone app. Ideally, bugs would be tracked to customer cases, but the CRM [...]
Posted in CRM, Customer Conversations, SugarCRM, social media, twitter, web 2.0 on Jun 30th, 2009 No Comments »
The concept of home-based employees servicing clients virtually has always carried a ton of merit, but outside of the call center industry, few real world examples. SaaS and other advancements in communication and Internet infrastructure was the first big step in the right direction, but still left the concept very much the part of enterprises [...]
Posted in CRM, Customer Conversations, SugarCRM on Jun 17th, 2009 No Comments »
I’m happy to present my inaugural Customer Conversation, which is a monthly audio installment where I interview a SugarCRM customer and shed a little light on how businesses across a realm of industries are leveraging Sugar, and more importantly, CRM in general, to drive results.
In addition to shining a spotlight on our own customers, I [...]
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