Posted in cloud computing, CRM, Google, social media, web 2.0 on Jun 8th, 2009 No Comments »
I’ve always viewed Google as something of a dark horse in the CRM/enterprise software space, but a conversation I had over the weekend with somebody familiar with the software market over Google’s latest announcement underlined those thoughts. A week ago, Google announced Wave, which its intending to create an open ecosystem for communication and collaboration [...]
Posted in Application Design, cloud computing, Google, Open Source on Apr 6th, 2009 No Comments »
I came across this blog by Javier Soltero, the CEO of infrastructure player Hyperic. He raises some interesting points about dilemmas that cloud computing developers could face in the coming years. Whether you’re relying on Amazon’s EC2 platform or Google, the very idea that a developer is relying solely or exclusively on a provider doesn’t [...]
Posted in Google, Random, social media, twitter, web 2.0 on Apr 3rd, 2009 1 Comment »
I’m sure many are already aware of the rumors that Google is in talks to acquire micro-blogging phenom Twitter. The question everyone must be asking – “Is this good or bad for the micro-blogging concept?” I personally feel it is a good thing. I mean, with such a larger, stable owner – coupled with grater [...]
Posted in Google, social media, SugarCRM on Mar 31st, 2009 2 Comments »
I have been covering sales and marketing software for a long time, and to this day I can not adequately explain to a layman the concept of search engine optimization (SEO). Maybe, it is because this is an area that for the most part involves human interacting with technology (search engines and the net in [...]
Posted in cloud computing, Google, social media, web 2.0 on Mar 26th, 2009 2 Comments »
I’ve seen a few news stories pointing out that Twitter, which has seen amazing uptake but little in terms of revenue streams, might be looking to create a paid service for businesses. This brings up a lot of questions. First, will businesses that are currently leveraging Twitter be locked out until they fork up some [...]
Posted in Apple, CRM, Google, SugarCRM on Mar 18th, 2009 No Comments »
Just checked out some reviews of the new iPhone features debuted this week, and especially interested in how they will beef up business-user capabilities. My favorite is the Map API, which will make CRM and Google map integration easier than ever – so field support agents or sales reps can easily identify where key accounts [...]
Posted in Application Design, cloud computing, Google, SaaS, salesforce.com on Mar 12th, 2009 1 Comment »
Reading over the IT Project Failures blog over at ZDnet, the debate over the viability of cloud-based applications came up. Of course, it is the usual “universal outages” issue that gives people pause. The main issue is that it has taken the biggest SaaS/Cloud companies – Salesforce.com, Google etc. many years to get to where [...]
Posted in Google, Open Source, SugarCRM on Mar 5th, 2009 2 Comments »
I have long been interested in the concept of open, portable health records for every citizen. It is a concept I was turned on to by Jose Lacal, a SugarCRM partner that is using Sugar’s Community Edition as a base for his OpenPHI initiative. Lacal’s vision is that everyone is entitled to have a full [...]
Posted in Google, Open Source on Jan 5th, 2009 1 Comment »
Matt Asay made a good point in his blog from a few days ago (I’m still catching up on my Google alerts) that while Google trends data shows the general interest (well, when it comes to net searches) is down when it comes to open source, all other signs point to great success for different [...]
Posted in Google, SugarCRM, web 2.0 on Nov 20th, 2008 1 Comment »
Just noticed that Google has added Themes to Gmail – allowing users to choose color schemes for their email interface apart from the usual standard setup. When SugarCRM first brought the idea of themes into its product a couple years ago, I thought (as an analyst at the time) “Who cares?” I was an idiot. [...]
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