Posted in CRM, Open Source, salesforce.com, social CRM, social media, SugarCRM on Nov 11th, 2010 No Comments »
A few months ago I was made wise about how Salesforce.com jacks up its price for European customers. The fact that customers may pay up to 50% more shocked me, especially considering how SugarCRM does NOT have an increased price for EU organizations (in fact you could argue it costs less for some EU buyers). [...]
Posted in CRM, Open Source, SugarCRM on Nov 4th, 2010 1 Comment »
Lauren Carlson, an up and coming analyst over at software advice, has begun putting together an interactive Timeline of memorable events in CRM history. It is pretty cool, but I am sure everyone feels that there are “missing moments” from the past not represented here. I, for one, think that July 4 2004 needs to [...]
Posted in CRM, Open Source, Social Business, social CRM, social media, SugarCRM, twitter, web 2.0 on Aug 23rd, 2010 2 Comments »
As part of the marketing team at SugarCRM, I am charged with defining and communicating our social CRM strategy. And interestingly, I do so on two levels – what we sell as a social CRM provider and what we DO as a social savvy company. Both are very related actually. And in an unusual manner [...]
Posted in CRM, Open Source, SugarCRM on Jul 15th, 2010 13 Comments »
Outsiders Note: This is the first Outsiders post by SugarCRM CEO Larry Augustin. As Larry explains below – the immense buzz around SugarCRM’s landmark release of Sugar 6 revived some questions around SugarCRM’s role and influence as an open source company. With such a long and storied history in the open source movement, I thought [...]
Posted in Application Design, CRM, Open Source, Social Business, social CRM, SugarCRM on Jun 30th, 2010 No Comments »
Sometimes, the simplest technology change can enable the most profound change in business processes. I just had a talk with our new CMO Nick Halsey about something that we have not really talked much about leading up to the Sugar 6 launch. And this seemingly insignificant change can potentially enable many of our existing customers [...]
Posted in Conferences, CRM, Open Source, social CRM, SugarCRM on Jun 7th, 2010 1 Comment »
First off, I want to thank Mitch for all the great posts, ideas and conversations on Outsiders while I’ve been traveling. Mitch is truly one of the brightest minds in CRM and we’re lucky to have him writing and contributing to the greater conversation. Seriously, awesome stuff man! OK, as I get back into the [...]
Posted in CRM, Open Source, SaaS, salesforce.com, SugarCRM on May 24th, 2010 2 Comments »
As a former analyst, one of the highlights of traveling and interacting with our partners is that I get to listen to a lot of stories about the realities of the varied markets in which we operate. Talking about our recent events in Lisbon and Madrid, SugarCRM co-founder Clint Oram made an interesting discovery about [...]
Posted in Application Design, cloud computing, CRM, Open Source, SaaS, salesforce.com, SugarCRM on May 3rd, 2010 2 Comments »
I wanted to get a “Jump the Shark” type reference in the title of this post – but it didn’t make sense, and frankly is a pretty played out term. Anyway…Sage Software has just announced that they are going to make their applications available in the cloud on Amazon Web Services (AWS). Hmmmm… To me, [...]
Posted in Application Design, cloud computing, CRM, Open Source, SaaS, salesforce.com, SugarCRM on Apr 27th, 2010 No Comments »
I am sure I speak for a lot of us here at SugarCRM and in the apps business in general when I say that I was waiting with considerable anticipation when rumors of a Salesforce.com and VMWare partnership began surfacing last month. The potential here, to be honest, was huge. Was Salesforce.com FINALLY going to [...]
Posted in Conferences, CRM, Open Source, social media, SugarCRM on Apr 1st, 2010 No Comments »
The day after the close of a quarter (and a GREAT one at that) is traditionally a more relaxed day in the office. I WISH. So much is going on, especially with SugarCon just around the corner. And one of the reasons to attend SugarCon is to learn more about the business benefits of CRM [...]
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