Posted in CRM, SaaS, Social Business, SugarCRM, social CRM, twitter on Jul 29th, 2010 5 Comments »
This is just a small thought – as I have far too many ideas that are too big for a tweet and not really epic blog material.
But looking at Michael Maoz’s recent blog post around customer service vs. social. He makes a great point: good service is a must-have goal of any company and you [...]
Posted in CRM, SaaS, Social Business, SugarCRM, cloud computing, social CRM, social media, twitter, web 2.0 on Jun 29th, 2010 3 Comments »
Cruel dictator? Benevolent gatekeeper? Ignorant chump? All these words could describe your IT department’s stance to social media and how your organization drives business value out of the social revolution.
Really, what is the ideal role for IT when it comes to adding social tools into the day-to-day life of sales, marketing and support agents?
I am [...]
Posted in Application Design, CRM, Conferences, SaaS, Social Business, SugarCRM, cloud computing, salesforce.com, social CRM, social media on Jun 24th, 2010 1 Comment »
SugarCRM CEO Larry Augustin and Eucalyptus CEO former head of MySQL Marten Mickos sat down with Spikesource CEO Kim Polese at the Structure conference today. The talk was around SaaS/Cloud and open source.
It was an interesting talk – and brought up some interesting points. I think the most interesting one was not necessarily around SaaS, [...]
Posted in CRM, SaaS, Social Business, SugarCRM, cloud computing, salesforce.com, social CRM, social media, twitter, web 2.0 on Jun 22nd, 2010 2 Comments »
All the talk I’ve heard in the past couple of years around the social revolution and its pertaining to CRM is that all businesses need to become more customer-centric. This means a new level of transparency both inside your organization, and between the company and its customers.
I don’t think anyone would disagree with these tenets [...]
Posted in Application Design, CRM, SaaS, Social Business, SugarCRM, cloud computing, social CRM, social media on Jun 21st, 2010 1 Comment »
While I was traveling through Europe for our CRM Acceleration events over the past several months, some interesting things were happening on the SaaS/Cloud front back here in the U.S.
Both Intuit and Sage Software saw serious outages and down times for their SaaS versions of their CRM and ERP product lines. That is some scary [...]
Posted in CRM, Open Source, SaaS, SugarCRM, salesforce.com on May 24th, 2010 No Comments »
As a former analyst, one of the highlights of traveling and interacting with our partners is that I get to listen to a lot of stories about the realities of the varied markets in which we operate. Talking about our recent events in Lisbon and Madrid, SugarCRM co-founder Clint Oram made an interesting discovery about [...]
Posted in Application Design, CRM, SaaS, SugarCRM, cloud computing, salesforce.com, social CRM on May 18th, 2010 4 Comments »
I spent a lot of the day on calls, between me and CEO Larry Augustin and several with financial analysts. It seems there is a lot of interest in there in SugarCRM’s model where our partners do much of the hosting and SaaS delivery – enabling the kind of flexibility, choice and portability promised by [...]
Posted in Application Design, CRM, Open Source, SaaS, SugarCRM, cloud computing, salesforce.com on May 3rd, 2010 2 Comments »
I wanted to get a “Jump the Shark” type reference in the title of this post – but it didn’t make sense, and frankly is a pretty played out term.
Anyway…Sage Software has just announced that they are going to make their applications available in the cloud on Amazon Web Services (AWS).
Hmmmm…
To me, what Sage has [...]
Posted in Application Design, CRM, Open Source, SaaS, SugarCRM, cloud computing, salesforce.com on Apr 27th, 2010 No Comments »
I am sure I speak for a lot of us here at SugarCRM and in the apps business in general when I say that I was waiting with considerable anticipation when rumors of a Salesforce.com and VMWare partnership began surfacing last month.
The potential here, to be honest, was huge. Was Salesforce.com FINALLY going to let [...]
Posted in CRM, M&A, SaaS, Social Business, cloud computing, salesforce.com, social CRM, social media, web 2.0 on Apr 21st, 2010 9 Comments »
I think I would have preferred to call this one 1/100000000000th of a good idea…but it was less catchy.
Today Salesforce.com announced it will acquire business contacts data service Jigsaw for $142m. The move leaves Salesforce.com with the ability to pre-load CRM accounts with data – OR – which is more likely, charge a premium for [...]
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