Posted in CRM, Customer Conversations, Social Business, SugarCRM, social CRM, social media, web 2.0 on Mar 12th, 2010 No Comments »
It is amazing how quickly the marketplace around “social” fragmented into different focus areas. I guess this is to be expected. I mean, the nature of social media is pretty darn fragmented as it is. So it follows suit that the supporting market break off into several directions. I have had a lot of mildly [...]
Posted in CRM, Social Business, SugarCRM, cloud computing, social CRM, social media, web 2.0 on Mar 11th, 2010 1 Comment »
Well, maybe the title is a bit misleading. The title of this post describes the results of my monthly poll for February (on hiatus this month as I’ll be primarily be using all of my social media mettle to get as many of my analyst, press, users, parts etc. in my universe to come together [...]
Posted in Application Design, CRM, cloud computing, salesforce.com, social CRM on Mar 10th, 2010 No Comments »
I have been guest posting here on Outsiders for only a short time. After this post, one may wonder whether I will be invited back for more, or not. So, I will quickly get to the point. Two things happened during this past week which drove me to write this post.
Mark Benioff wrote a great [...]
Posted in CRM, Social Business, social CRM on Mar 7th, 2010 No Comments »
This is a follow-up post from last weeks interview with Dharmesh Shah, Co-Author of Inbound Marketing and Founder of Hubspot, The series itself leads up to an even in Boston on March 23: Bridging the gap between Social Media hype and business value, sponsered by BrainSell. In addition to Dharmesh, we have an equally compelling [...]
Posted in CRM, Social Business, social CRM on Mar 5th, 2010 1 Comment »
Hi – me again, guess this may actually become a regular thing. Hope you can tolerate two wise guys coming at you from the same blog – both with attitude. I wanted to get out a quick post based on some great experiences this week. The interactions were on many different channels; Twitter, Email, Skype, [...]
Posted in CRM, Conferences, SugarCRM, social CRM, social media, twitter on Mar 4th, 2010 1 Comment »
Looking back over my last few posts – a few things jumped out at me. What is normally a blog containing (what I’d like to think of as) useful thoughts on CRM and customer strategy, has become to the casual observer an advertising channel for what some would see as a vendor’s user conference.
That is [...]
Posted in CRM, Conferences, SugarCRM, social CRM, social media, twitter, web 2.0 on Mar 2nd, 2010 3 Comments »
First, please allow me to introduce myself; Mitch Lieberman here, making a guest appearance on CRM Outsiders. Some of you may know me already, and for some I am an unknown. I do lots of different things for SugarCRM, among them is to beat up the regular author of this blog, asking him to write [...]
Posted in Application Design, CRM, social CRM, social media, twitter, web 2.0 on Feb 24th, 2010 1 Comment »
I just had a series of great calls with analysts today, including the always erudite Denis Pombriant. And I also met with the founders of a cool new company called BeRelevant. Both these meetings got me thinking, as usual.
Denis and I had a great talk about getting back to the business value of CRM – [...]
Posted in CRM, Random, SugarCRM, social CRM, social media on Feb 19th, 2010 1 Comment »
I had a very interesting talk with one of our great Sugar users, Martin Umeh who is a sales manager at Control Technology. Apart from having an awesome name, Martin is a very bright guy when it comes to CRM adoption, and just has a great sales mind.
We were discussing the fact that major telco [...]
Posted in Application Design, CRM, SugarCRM, cloud computing, salesforce.com, social CRM, social media, twitter, web 2.0 on Feb 17th, 2010 6 Comments »
I am supposed to be finishing up a slide deck for a conference speech I am giving (which was due on Friday) and also extending invites to customers for SugarCon (maybe if some of you readers register I can kill at least two birds here – please?). But in my usual scatterbrained manner I was [...]
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