Posted in CRM, Open Source, social CRM, social media, SugarCRM, Uncategorized on Jun 1st, 2011 3 Comments »
Customer Relationship Management – it’s a phrase we’ve all heard (why else would you be looking at this site if you hadn’t?), yet do we ever stop to consider its construction or true meaning? For example, which word should take precedence? Merely by its name it would appear that the ‘Customer‘ is the primary focus, [...]
Posted in social CRM on May 24th, 2011 No Comments »
One of the many nice things I discovered when I sat down at my desk here at SugarCRM for the first time was that the crew here had already set up a webinar with Paul Greenberg. I can’t speak highly enough of Paul. He wrote the CRM at the Speed of Light trilogy-plus-one (hey, all [...]
Posted in Customer Conversations, social CRM, social media on May 20th, 2011 No Comments »
On Wednesday and Thursday this week, I attended DemandCon, the first of what will hopefully be an annual show dwelling on demand creation, funnel management, marketing automation, and the many other technologies and disciplines that revolve around sales and marketing. It was great to hear these marketers and sales thinkers mulling over the issues that are [...]
Posted in social CRM, Uncategorized on May 17th, 2011 No Comments »
Little did I know six months ago when the CRM Outsiders placed fourth in the annual top 20 CRM bloggers list I’ve been compiling since 2007 that my scribblings would occupy this space. But here I am. “I” is me, Chris Bucholtz; I was the editor of InsideCRM and Forecasting Clouds, and I’m still a [...]
Posted in cloud computing, CRM, social CRM, SugarCRM on May 4th, 2011 No Comments »
The Royal Wedding of HRH Prince William and Kate Middleton on Friday 29th April 2011 was the first Royal Wedding streamed live across the world via the Internet and not only made National and International history, but also set and broke a good few records in the process. With so much emphasis and attention being [...]
Posted in CRM, Random, social CRM, social media, web 2.0 on Apr 27th, 2011 No Comments »
CRMOutsiders is an industry blog and I just read about a great new competition in our industry. So here’s the great news I HAVE to share with you all. Paul Greenberg, one of CRM’s most respected visionaries, just launched CRM Idol 2011, a wonderful competition from the CRM Entrepreneurs among us. If you are [...]
Posted in CRM, Social Business, social CRM on Apr 6th, 2011 2 Comments »
We are here at SugarCon 2011 (#scon11) learning more about how to build a social business with SugarCRM. The social business is the next step in how we as globally interconnected society do business together. A vibrant, energized social business is one that interacts with its customers everyday across every possible channel of communication. From [...]
Posted in Social Business, social CRM, SugarCRM on Apr 4th, 2011 No Comments »
SugarCon 2011 (#scon11) is here and it is the place to be. If you couldn’t make the annual pilgrimage to San Francisco, I’d like to share with you the ideas and direction the Sugar team is discussing this week with our fantastic community of users, customers and partners. This series of blog posts over the [...]
Posted in cloud computing, CRM, M&A, SaaS, salesforce.com, Social Business, social CRM, social media, SugarCRM, web 2.0 on Mar 30th, 2011 8 Comments »
I remember there was a song that was pretty popular a few years ago called “If I had a Million Dollars,” by the Bare Naked Ladies. That song seems childish and silly compared to the spending spree that Salesforce.com has been on over the past several months. The two main acquisitions by Salesforce that give [...]
Posted in Conferences, CRM, Social Business, social CRM, social media, web 2.0 on Mar 21st, 2011 1 Comment »
When discussing the advent of the social business, I always hear questions like “where do we start?” and “what departments will/are most affected by social media?” The answer, to be a bit pat, to both these questions is “everywhere.” Social is a transformative phenomenon – one that is taking businesses from yesterday’s approach to scale [...]
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