Posted in CRM, SugarCRM, social media, web 2.0 on Nov 13th, 2008 No Comments »
I wanted to follow up on Colin’s post, for two reasons. One, this is a topic near and dear to me. And secondly, my Bloglines reader is not working so I haven’t been able to scan the blogosphere effectively enough to think of anything else to write about. Just kidding…maybe.
In 2005 I co-authored a long […]
Posted in Application Design, SugarCRM, social media, web 2.0 on Nov 7th, 2008 No Comments »
After I put together my last post yesterday on my take on where social CRM investments should lie, I had a great talk with Tim Hickernell, and analyst with Info-Tech research who has long been covering collaborative CRM and related topics.
We started talking about the Facebook/LinkedIn dilemma and Tim brought up a good point, which […]
Posted in CRM, SAP, SugarCRM, salesforce.com, social media on Nov 6th, 2008 3 Comments »
As we know, there has been a lot of news coming out of CRM vendor’s marketing machines these days around social CRM. Oracle made a lot of noise during its OpenWorld event a few weeks ago. And now both SAP and Salesforce.com are re-upping their social CRM antes.
SAP made some financial moves to aid the […]
Posted in Conferences, SugarCRM, social media on Nov 3rd, 2008 No Comments »
In the midst of getting ready for tomorrow’s event in SF, I thought to myself - how can I live blog and update, while my laptop is being used for demos and presentations all day?
Well, I decided I could twitter away during the presentations on my blackberry. I downloaded Tinytwitter (definitely worth checking out if […]
Posted in CRM, Conferences, SugarCRM, social media on Oct 23rd, 2008 No Comments »
A day after our first official event in Munch - I am really pleased with the turnout, the level of interest and existing visibility of SugarCRM in Germany, and the way that Sugar’s culture fits so well in this region.
The event itself went really well, starting with John Roberts’ keynote and followed by a very […]
Posted in CRM, SugarCRM, social media, web 2.0 on Oct 9th, 2008 No Comments »
We have seen a lot of press releases, keynote speeches and all around marketing noise around everything “2.0″ for the past 2.0 years it seems. But…it looks like more and more businesses are starting to realize the value of concepts like user-generated content, social media, etc.
I just saw that Jigsaw, which is a web data […]
Posted in Application Design, CRM, Uncategorized, social media on Oct 3rd, 2008 1 Comment »
I am slowly working on a project with one of our engineers around explaining how SugarCRM can support SMS marketing in a bi-directional fashion.
SMS marketing is one of those areas of CRM that falls into the “sure you CAN do it, but SHOULD YOU?” types of scenarios. Some companies seem to have nailed the concept […]
Posted in CRM, SugarCRM, social media, web 2.0 on Aug 27th, 2008 1 Comment »
I was clicking around over at Businessweek Online and found an article titled “Social Media Exposes the Corporate Psychopath” and thought, I have got to read this…
Turns out, it is actually a great article summing up the kinds of points my friends like Paul Greenberg have been saying for some time - Customers Don’t like […]
Posted in Application Design, social media, web 2.0 on Aug 13th, 2008 No Comments »
I like to think of myself as a technology enthusiast (even my esteemed former colleague at the 451 Group Rachel Chalmers labeled me as such once)…so I do try out new stuff and am less afraid than others of linking these new fangled gadgets into my “production environment” (which is of course just my work […]
Posted in social media, web 2.0 on Jul 29th, 2008 No Comments »
Ginger Conlon, who I respect for more reasons than the fact that she’s responsible for getting me into CRM in the first place (wait, maybe that’s not such a good thing…), has made a great blog post about companies and the fear of going 2.0…
I know a lot of older brands are entering foreign territory […]
