Posted in SaaS, SugarCRM on Sep 22nd, 2008 No Comments »
Fresh off our London Acceleration event last week, in which one our largest partners, British Telecom, took part, I took note that BT announced several new SaaS-related partnerships since we announced our own with them earlier this year.
I mention this because it reminds me of a conversation I recently had with an ex-colleague from CRM […]
Posted in Conferences, Open Source, Siebel/PeopleSoft/JD Edwards/Oracle, SugarCRM on Sep 22nd, 2008 No Comments »
I just got back from what seems like much more than a two week road trip. Met a lot of great customers and partners, and had some very insigthful conversations along the way.
I gave a talk about multi-tenancy and vendor lock-in at the Holland Open Software Conference in Amsterdam in Friday. I wasn’t sure how […]
Posted in CRM, Conferences, SugarCRM on Sep 16th, 2008 No Comments »
Wow…what a busy week, as can be evidenced by my absence at Outsiders…the last few days here in London were spent with different SugarCRM partners of different levels…and they all had a lot of great insights into applications, where Sugar can see even more opportunity, etc.
From the big guys like BT, to the regional integrators, […]
Posted in CRM, SugarCRM on Sep 8th, 2008 No Comments »
Over the course of several conversations with Gartner analysts today, here at the firm’s CRM Summit in Washington D.C., an interesting topic was brought up more than once: the use of 2nd generation CRM solutions as a “Band-Aid” for older, outdated solutions. In other words, using applications like SugarCRM as a desktop, metadata management solution […]
Posted in SaaS, SugarCRM on Sep 4th, 2008 No Comments »
I have been doing a lot of training and marketing of SugarCRM’s On-Demand product with some of our UK partners over the past few months, most notably with BT as part of our well documented alliance.
One question that surprisingly continues to come up is the security question. For some reason, anti-SaaS pundits, or those new […]
Posted in Application Design, CRM, Siebel/PeopleSoft/JD Edwards/Oracle, SugarCRM on Sep 3rd, 2008 No Comments »
I was going to simply make this a comment on Colin’s last post, but I think it deserves its own space, lest it get lost beneath Colin’s fine prose.
I think that Oracle is doing the right thing by allowing their customers to integrate between the many versions of their vast CRM portfolio. After all, what […]
Posted in CRM, SugarCRM on Sep 2nd, 2008 No Comments »
I came across this pretty old Computerworld CRM quiz over the weekend…It is interesting on a lot of levels.
For one, it asks questions like:
Is a typical customer relationship worth a lot to you from a profit standpoint
(will it cost you a lot to lose one)?
I mean, come on, is there a company - large or […]
Posted in Application Design, CRM, SugarCRM on Aug 29th, 2008 No Comments »
When I was talking with press and analysts during the Sugar 5.1 release cycle, the big things were the reporting and wireless. These are “big ticket” items, as it were, and deserve a good amount of attention.
But while I tried to stress its importance, I think some people simply skipped over the very cool feature […]
Posted in Application Design, CRM, SaaS, SugarCRM, salesforce.com on Aug 28th, 2008 No Comments »
Looking over Colin’s last post - it appears to me that there seem to be two schools of thought when it comes to “hybrid” application providers that offer both SaaS and on-site versions of their software. One school says, “No way can these guys survive juggling both.” While the other school says - “the […]
Posted in CRM, SugarCRM, social media, web 2.0 on Aug 27th, 2008 1 Comment »
I was clicking around over at Businessweek Online and found an article titled “Social Media Exposes the Corporate Psychopath” and thought, I have got to read this…
Turns out, it is actually a great article summing up the kinds of points my friends like Paul Greenberg have been saying for some time - Customers Don’t like […]
