Posted in Open Source, Random, SaaS, SugarCRM on Oct 15th, 2008 No Comments »
I saw a great article in CRM Buyer by the always sharp Denis Pombriant. (Thanks to Paul Greenberg for pointing it out.) In the article, Denis makes some interesting points about how the current economy will see a shift in American spending from a “consumer” mentality to a smarter, more advised base of “customers.”
Makes sense, […]
Posted in Application Design, SaaS, SugarCRM on Oct 14th, 2008 No Comments »
To add to Colin’s points around the VentureBeat blog post below, what hit home the most to me in that discussion was the differentiation between “control” (or the lack of it) in a Cloud scenario versus “flexibility” as defined by the ability to scale quickly in a Cloud environment.
I am not sure I agree with […]
Posted in Open Source, SugarCRM on Oct 13th, 2008 No Comments »
A lot of my time here at SugarCRM is spent explaining just exactly what the “Commercial” part of commercial open source means, and how SugarCRM runs as a corporate, project-driven entity. While open source has penetrated all areas of the IT stack, there is still some misunderstandings and I get the usual “Well if it’s […]
Posted in CRM, SugarCRM, social media, web 2.0 on Oct 9th, 2008 No Comments »
We have seen a lot of press releases, keynote speeches and all around marketing noise around everything “2.0″ for the past 2.0 years it seems. But…it looks like more and more businesses are starting to realize the value of concepts like user-generated content, social media, etc.
I just saw that Jigsaw, which is a web data […]
Posted in CRM, Conferences, SugarCRM on Oct 8th, 2008 No Comments »
While I was only in Chicago for a little over 24 hours, it was a blast. Mainly because the CRM Acceleration Chicago event was AWESOME. Seriously, last year we had a great turnout and a very vocal crowd, which I love. This yar topped the great interactions we had last year. A lot of great […]
Posted in Open Source, SaaS, SugarCRM on Oct 6th, 2008 No Comments »
A co-worker notified me that SaaS CRM provider Entellium has potentially gone under due to its funding drying up. In this economic climate, relying on a recurring revenue model and VC cash as a proprietary start up (for lack of a better label for Entellium) can be tricky. I expect this downturn to have a […]
Posted in Apple, CRM, SugarCRM on Oct 6th, 2008 No Comments »
Just a quick FYI to all those Mac denizens that find the Safari browser the only way to surf the web…
SugarCRM’s 5.1 release now fully supports Safari.
All of my designer friends finally have no excuse for being unorganized…
I, for one, could not think of a cooler application for Mac types to utilize to organize their […]
Posted in Open Source, SugarCRM on Oct 2nd, 2008 No Comments »
Business process automation vendor Intalio has completed some late round financing and seems completely through its repositioning as a commercial open source company. Intalio’s co-founder and CEO Ismail Ghalimi really seems to get the commercial open source model (which he dubs COSMO), and his new vision for Intalio looks a lot like the SugarCRM model, […]
Posted in CRM, SugarCRM on Oct 1st, 2008 No Comments »
I’ve been speaking with a number of SugarCRM customers this week who are leveraging our Professional and Enterprise versions in ways we could have never imagined…as partner relationship management (PRM) solutions, customer interaction hubs linking industry-specific practices and departments together, and even as desktop metadata hubs, so to speak, pulling data from legacy CRM applications […]
Posted in Application Design, CRM, SaaS, SugarCRM on Oct 1st, 2008 No Comments »
The comments of Harry Debes of Lawson Software aside, we sometimes forget just how huge the potential is for SaaS CRM around the world. Especially outside the U.S., where small businesses are less clued-in to CRM as well as SaaS.
Outside the U.S. we are beginning to build more and more partnerships with the kinds of […]
