The way companies use and pay for customer relationship 
management (CRM) applications is changing. Moving from a 
predominantly perpetual license-based system, where companies paid a large up-front sum and then smaller annual maintenance fees, CRM software providers are now moving towards monthly or annual subscription fees to access CRM software on the Internet. The various [...]

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All of us here at Sugar wish Martin all the best as he’s taking a next big step in his career.  He helped shape and sweeten the voice of Sugar over the last 4 years and Sugar will not be the same without him. Professional until the very last day, Martin helped us turn SugarCon [...]

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The latest Outsiders Take of the Week (Given my laziness in getting these out – maybe I should call them Outsiders Take of the Every Now and Again) is available…this time yours truly pontificates on the different flavors of cloud computing that are available in an open cloud enviornment. Check it out here…

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Yeah, we’ve been blabbering about Twitter and CRM for the past couple weeks nonstop…so here’s some more! Check out my latest audible musings here.

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You can check out my latest audio musings here. In this installment, I wax poetic about how mobile CRM has evolved, and a bit on where it is going… Enjoy!

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The latest CRM Outsiders take of the week podcast is now available here. This installment covers “Selling the Experience” in a down economy… Check it out when you have a chance…

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