Posted in Uncategorized on Apr 18th, 2008 No Comments »
Seeing that it’s a Friday here in the New York tri-state area, I figured I’d take a break from all the over analysis that Martin and I conduct and relate a slightly humorous, if not sappy, example of the fallout that open source and community-driven software is having on people’s attitudes within the software industry.
I […]
Posted in Uncategorized on Apr 17th, 2008 No Comments »
I just came across this story about the launch of “The Open Source Census,” which is a new initiative by OpenLogic to get a better sense of how many and which open source solutions are being used within the enterprise. OpenLogic has provided an automated census tool called OSS Discovery that allows users to scan […]
Posted in CRM, Uncategorized on Apr 16th, 2008 No Comments »
I keep reading a lot about how eBay is looking to clean up its act. And with a new chief, there is a lot to do. The New York Times plots out eBay’s many issues here.
One of the things that amazes me most is how eBay was one of the creators of the web […]
Posted in Uncategorized on Apr 16th, 2008 No Comments »
With all the recent news analysis I’ve been reading about the Google/Salesforce announcement, it got me thinking…the partnership obviously speaks to the importance that CRM vendors are now placing on personal productivity and CRM solutions. That, in turn, is a long-heralded attempt by vendors to overcome the always formidable task of ensuring flexibility and end-user […]
Posted in Uncategorized on Apr 3rd, 2008 No Comments »
Busy day here at SugarHQ…some major announcements brewing and much to do around that - everyone is excited. But some random thoughts did pop up…
As I was rummaging through my Google alerts and saw that Glenfiddich hired a new agency, Kitcatt Nohr Alexander Shaw, to outsource their CRM initiatives. Usually I dislike when companies […]
Posted in Uncategorized on Mar 20th, 2008 No Comments »
A friend of mine was reporting back to me from VoiceCon and was telling me about something IBM and Forterra were working on called Bable Bridge. At first, I thought she was joking - but apparently IBM is investing big into the concept. See more here.
The Babel Bridge concept (not to be confused […]
Posted in Uncategorized on Mar 6th, 2008 No Comments »
I just had an interesting conversation with a co-worker about the iPhone. Apparently, Fake Steve Jobs’ joking reference to them as “Jesus-phones” may not be far off, at least when it comes to customer service.
She was telling me how great the iPhone has been - it saved her some money on an on the spot […]
Posted in Microsoft, Open Source, SaaS, Uncategorized on Mar 4th, 2008 No Comments »
Microsoft’s much anticipated software-as-a-service (SaaS) announcement this week proved to be anticlimactic, to say the least. The software giant essentially announced an extension of its hosted SharePoint and Exchange offerings.
Last September, Microsoft started offering the hosted versions of its Exchange Server and SharePoint Server to companies with 5,000 users or more. Now it’s making the […]
Posted in Microsoft, Open Source, SaaS, SugarCRM, Uncategorized, salesforce.com on Feb 27th, 2008 1 Comment »
I had a phone call today with a SugarCRM customer who has deployed Sugar On-Demand in a big way. About halfway through the discussion, the chitchat sidetracked into a discussion about the advantages of linking open source with software-as-a-service (SaaS). The IT manager I was speaking with made a great point about the advantages of […]
Posted in CRM, Uncategorized, salesforce.com on Feb 27th, 2008 No Comments »
A few months back I wrote about some FUD documents that came across my desk from NetSuite. It was, overall, a poorly put together document, out of date, etc.
So, I guess I should not have been surprised when a prospect sent over a similar document from Salesforce.com. But in a way I was surprised, […]
